Customer Service Executive
2 days ago
Hi Jobseeker,
Greeting from ShiningstarsITPL
We are hiring for Customer Service Executives at Lucknow( Gomti Nagar and Hazratganj)
Salary- Upto 3 LPA
6 working days with rotational off
Rotational shift
Fresher/ Experienced/undergraduate/graduate all can apply
CANDIDATE MUST BE EXCELLENT IN ENGLISH COMMUNICATION
Key Responsibilities:
- Handle high volume of inbound and/or outbound calls inquiries from customers.
- Assist customers with queries related to products, services, billing, troubleshooting, and account management.
- Resolve customer complaints efficiently and empathetically.
- Record customer interactions and update account information accurately .
- Adhere to company policies, processes, and standard operating procedures.
- Participate in training sessions to improve product knowledge and customer handling skills.
- Collaborate with team members and escalate complex cases to higher support levels when necessary.
Qualifications:
- Undergraduate/Graduate can apply.
- Experience / Fresher.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and problem-solving skills.
- Comfortable working in a fast-paced, target-driven environment.
Interested candidates can apply or drop your cv on Nandini)
Regards,
Nandini
HR Executive
Shining stars ITPL
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