People Support Services Partner
2 weeks ago
Key Responsibilities & Accountabilities
Case Management:
- Respond to a wide variety of employee queries.
- Thoroughly document inquiries via the case management tool to ensure required information is recorded accurately in accordance with policies and practices.
- Track and follow up on employee-related matters.
- Ensure SLA's are followed and met.
Onboarding:
- Complete and track new hire activities from offer letter creation through the end of their onboarding.
- Initiate any business-specific tasks required during the onboarding process.
- Coordinate immigration and relocation processes and interact with immigration consultants and vendors to establish correct documentation, procedures, and requirements for external hires.
- Communicate with the new hire regarding next steps, outstanding actions, and any questions they may have.
- Support the Talent Acquisition Team with any requisition corrections or troubleshoot any difficulties.
- Track and monitor probation completion.
HRIS:
- Ensure integrity and quality of data in the HRIS databases as well as in the Case Management System.
- Support HRIS data records and workflow pertaining to employees and ensure entries are timely, accurate and consistent in relation to employee data.
- Support generation of standard HRIS reports as requested.
- Participate with testing in instances for new HRIS rollouts.
Employee Data Management:
- Ensure integrity and quality of data in the HRIS databases as well as in the Case Management System.
- Support HRIS data records and workflow pertaining to employees and ensure entries are timely, accurate and consistent in relation to cost center transfers, collective agreements, etc.
- Review employee transactions and generate appropriate documents and letters as needed.
- Escalate any Tier 2 HRIS issues to the relevant team.
Training:
- Update available courses and training records in the Learning Management System (LMS).
- Assist employees and managers in the use of the LMS.
- Schedule requested trainings.
- Assist in preparing training materials as needed for internally hosted events.
- Manage procurement requisitions and invoicing related to courses and training materials.
Talent and Performance
- Generate reports as required
- Support transactions in Workday to support processes
- Support manager and employees on process queries
Offboarding
- Coordinate and trigger voluntary post-termination activities such as post-termination letters and departure checklists
- Complete all post termination actions e.g enrolling in alumni networks, removal from any assigned future events
- Consolidate exit insights results
Other:
- Initiate employee notifications as required.
- Prepare various employee letters in a timely manner outside of the HRIS workflow (letter of employment/employment verification, invitation letters, salary and merit letters etc.).
- Participate in audits as needed (probation, data checks).
- Contribute to the development of HR process documents and employee reference materials.
- Maintain knowledge of company and departmental policies and procedures.
- Support Thales' HR department with special projects, mass communications, and other duties as needed and assigned.
Experience and Skills
Essential
- 3--9 years of experience working in HR or an administrative support role or a University Degree or Diploma in Human Resources or a related field
- Proficient in English (both written and oral).
- Ability to work well and collaborate in a team environment.
- Strong organizational skills.
- Ability to handle situations tactfully when dealing with customers.
- Ability to prioritize duties during periods of high volume and meet deadlines in a fast-paced environment.
- Strong time management skills (meeting SLAs).
- Discretion to deal with personal and confidential information with sensitivity and tact.
- Adaptable to changing business practices.
- Proficient with Microsoft Outlook, Excel and Word.
- Strong attention to detail.
- Solid critical thinking skills.
Highly Desirable
- Prior experience with ServiceNow or another HR case management tool.
- Prior experience with Workday or similar HRIS systems.
- Knowledge of HR practices either through post-secondary education, an HR professional designation, and/or work experience in HR.
- Experience in a customer service or shared services environment.
- A Graduate Degree.
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