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State Head
2 weeks ago
Role Overview:
We are seeking a dynamic and experienced professional to lead and manage the
Collections function across the state of Karnataka
. The State Head will be responsible for driving in-house field collections, managing external agencies, ensuring compliance, and achieving recovery targets while maintaining customer relationships and minimizing delinquency.
Key Responsibilities:
- Lead, manage, and oversee the
entire collections operations
for Karnataka. - Manage and monitor
in-house field collections teams
to ensure performance and efficiency. - Handle
agency management
including empanelment, performance monitoring, and compliance adherence. - Drive collections strategy to achieve monthly, quarterly, and annual recovery targets.
- Analyze portfolio performance, identify risk areas, and take corrective actions.
- Ensure adherence to regulatory and compliance guidelines in all collection activities.
- Develop and implement effective training, performance monitoring, and incentive structures for collection teams.
- Collaborate with senior management to design strategies for improving recovery rates.
- Resolve escalations and ensure effective customer handling during collection processes.
- Regularly report on collections performance, portfolio health, and agency performance.
Key Skills & Competencies:
- Strong knowledge of
collections operations
(field & agency management). - Proven track record in
managing large-scale collection teams
. - Excellent
analytical and problem-solving skills
. - Strong
people management, leadership, and negotiation skills
. - Ability to handle pressure and deliver results within timelines.
- Strong understanding of
local market dynamics in Karnataka
. - Proficiency in
Kannada, Hindi, and English
(preferred).
Qualifications & Experience:
- Graduate/Postgraduate in Business/Finance/Management (preferred).
- 8–12 years of experience
in Collections, with at least
3–5 years in a leadership role
managing state/regional level operations. - Experience in
NBFCs, Banks, or Fintech
is highly desirable.
What We Offer:
- Opportunity to lead state-level operations and be part of a fast-growing organization.
- Competitive compensation with performance-based incentives.
- A collaborative and growth-oriented work culture.
