is hiring For Associate Backoffice- US HR Operations
2 weeks ago
Role & responsibilities
Looking for Backoffice Associates for Gurgaon Location Work location : Gurgaon sector 48, candor tech space
- Exp: 0-3 Years (Freshers are also welcome)
- Non Voice Process
- Night Shift only (Both side cab available)
- Service Agreement- 1 year
- Age criteria: 22 years to 27 years are allowed
Role & responsibilities Associate (Process: US HR operations) Work Experience 0-36 months Summary
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
Preferred candidate profile
Relevant Experience Any/Basic MS Excel CategoryCategory Back office/Data handling or data management.
Working Conditions Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Service Agreement Applicable for 1 year (Mandatory).
Education Skills Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM B.Tech & MBA full time freshers are not eligible
Note : Looking for immediate joiners or who can join within 10-15 days
Preferred candidate profile
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