Butler/Floor Executive_Charni Road

2 weeks ago

Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Dear Candidate,

Namaste

Greetings from Sir HN Reliance Foundation Hospital , Mumbai, India.Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-Speciality tertiary care hospital with following thrust areas: Cardiac Sciences, Gastroenterology & Hepatobiliary Sciences, Liver Transplant, Nephro-Urology, Neuro Sciences, Oncology, Orthopaedics & Spine, and Woman & Child Health. The Hospital has a Medical Mall with progressive diagnostic services, including Laboratories, Radiology & Imaging, and Nuclear Medicine.

WE ARE SEEKING APPLICATIONS FOR "Floor Executive / Butler"

Position: Floor Executive/Butler

Qualification : Any Graduate

Experience: Fresher to 8.00 yrs

Location : Girgaon - Charni Road

Job Description:

To be the single point of contact for all the services needed by the VIP patient and there relative.

Ensure comfortable stay of the VIP patients through effective delivery of services in coordination of the other departments within the hospital.

Pre Arrival of the VIP patients

Gather information pertaining to the likes, dislikes, traits of the VIP patients. E.g.- Food habits, Allergens from previous visits

Make necessary arrangements according to the information gathered.

Coordinate with the other services of the hospital like Room preparedness, Services alignment, pantry set up before VIP patients arrival.

Pre place VIP amenities On Arrival

Introduce self to Patient and the family at appropriate time.

Familiarize the room to the VIP patient/relative so that the VIP patient feels at ease.

Offer assistance in packing and unpacking of the luggage and other non-clinical services .

Reconfirm patient likes/dislikes/ temperature of room during the Stay

Be the single point of contact and assist the VIP patient for the activities across the hospital for all the services required like Doctors appointment, Billing, Scheduling the services.

Coordinate with the dietician for any given food preferences given by the VIP patient so that the health of the patient is not affected.

Coordinate with the kitchen for priority delivery of all the meals.

Ensure that the food is as per the Clinical requirements.

Ensure all service gear/tray set up are in place.

Ensure the temperature of the food at the time of service is as per food standard.

Ensure personalized service of food at all meals so that the VIP patient/relative has comfortable stay in the hospital.

Ensure all clearances are done personally and hygienically.

Ensure upkeep of the room facilities to the top standards in coordination with the House Keeping, Engineering and Maintenance etc.- specific to 19th south

Ensure VIP patients privacy is maintained at all times.

Coordinate with security of the patient and the hospital to ensure safety/privacy of the VIP patient.

Ensure right billing.

A&G raised for all non-chargeable.

Pantry up keep

Inventory management

Update Hygiene records

Update butler log book

Preference/ allergen board update

Amenity requisition

Solving query of customers and should possess good communication skills and should be presentable.

Interested candidate, kindly inbox your Or call for any query.

Regards,

Ms. Hemangi Shende

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