Performance Improvement Analyst 12 Month FTC

• Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We're problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.

Want to be a part of it?

What will you be doing?
As our As our Performance Improvement Analyst you'll be working in our Intelligent Solutions function. Providing high-quality, strategically important support services to all business units in M Group Services' Water Division, leveraging efficiency and expertise from a centrally managed approach.

As our Performance Improvement Analyst you'll support our improvement agenda across the Water Division to deliver safe and profitable company performance through continuous improvement and exceptional levels of customer service. You will work closely with colleagues in operations and commercial functions to support existing work and deliver initiatives based upon data, processes and systems.

You'll work closely with Water Division colleagues to provide data analysis. Drive service improvements and reduce costs, improve safety and/or customer service by improving and developing existing systems and processes. Design practical and cost-effective solutions to address business challenges. Carry out optioneering and produce business cases as required, secure senior management and key stakeholder approval as necessary.

You'll have the opportunity to develop close working relationships with stakeholders to make it easy for them to work successfully to improve contract performance. Be a visible and easily accessible point of contact to promote and evangelise process and system solutions and share them across the business. Provide business support to assist in commercial and operational decision-making.

You'll map existing business processes and work with key contract personnel to identify opportunities for improvement. Assist the consistent use and drive the standardisation of systems and processes wherever relevant to maximise the benefits from economies of scale. Provide regular updates to key project stakeholders to keep them apprised of progress and highlight any potential issues early.

You'll ensure that the quality of process and systems solutions is maintained at the highest level. Evaluate potential solutions by assessing their cost/benefits and suitability for our businesses. Pro-actively consider all options to ensure the most suitable and efficient solutions are identified.

Work closely with local operational and commercial teams to establish and maintain the optimum licencing models.

Ensure compliance with Information Security policies by managing access to data via users' system access profiles. Liaise with in-house and sub-contract IT providers as required, provide appropriate user assistance to business users using our systems, Mobile and Reporting Applications.

Support IT Trainers to develop proof-of-concepts, use cases and the roll-out of future technologies and upgrades to Microsoft Applications

What You'll Bring

• Excellent relationship-building skills; able to build confidence and respect with a wide range of stakeholders.
• Excellent project management experience and process improvement experience, with demonstrable delivery successes. The ability to take the lead on projects.
• Ability to manage multiple initiatives and tasks with different deadlines.
• Highly numerate and literate, with excellent written and oral communication skills.
• A self-motivated and highly professional team player with a flexible, yet structured approach, also able to work on own initiative.
• A self-starter with a logical approach to problem-solving.
• Good awareness of current technologies and IT methodologies.
• A working knowledge of Salesforce FSL or a Salesforce Amin qualification would be an advantage.
• Experience in process improvement work.
• Good skills in MS Office applications, including MS Project and Visio.
• Ability to produce of high-quality documentation, which is precise and concise in content.

What's in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000's of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Company car and fuel card with a range of EV and hybrid vehicles to choose from
• My Car Choice our salary sacrifice EV/ Hybrid car scheme
• Private health care for you
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us
• Personal Accident Cover

About Us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We're responsible and go further for our people, clients, communities and the planet
• We're open and seek new and better ways of exceeding expectations
• We're together and as one team; the whole is greater than the sum of the parts
• We're ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It's an exceptional time to be a part of M Group.

Please note:
Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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