Senior Delivery Improvement Analyst
3 weeks ago
About IRIS Software
IRIS Software Inc. is a professional software services organization that delivers high quality and cost effective solutions to businesses globally. Our customers include Fortune 100businesses and mid-sized firms across Financial Services, Life Sciences, Logistics & Distribution and High Tech industries. We leverage best-of-breed technologies andflexible engagement models to deliver value for our customers’ businesses.
We are a high growth setup with 4000+ people based out of our offices in India, US and Canada. We are strategic partners to over 25 of the Fortune 100 companies and our consistent strive to achieve the highest levels of customer satisfaction has translated into long-standing relationships and a preferred-partner status with many of our customers. Over the years, more than 90% of our customers have chosen to engage with us for repeat business.
IRIS is a quality and security focused organization. We have been appraised atLevel 5 of the CMMI Institute’s Capability Maturity Model (CMMI®) and have been certified to ISO 9001:2015. Our Information Security Management framework is aligned and certified to ISO 27001:2013 and SOC2 Type II.
For more details visit us at https://www.Irissoftware.Com
Please find below the details :
Job title
Senior Analyst - Delivery excellence
Experience
6-9 years
Location of Job
Noida
Job Specification:
- Must have worked with an IT Services Organization
- Technical background (BTech, BE, BCA, MCA, MTQM)
- In-depth knowledge of Software Engineering, Project Management Lifecycles, Agile Scrum, Kanban, DevOPS, Continuous improvement and QA lifecycles
- Understanding of tools such as JIRA, Service now, TFS, Microsoft Project, VSS, Sonar cube, Fisheye, Jenkins, and all Office Tools
- Appreciation of new GenAI models and their applicability on software projects, impact on productivity, process changes due to the new techniques etc.
- Should have knowledge of software process implementation, Audits, Metrics and in identifying improvements
- Strong analytical skills and knowledge on Root Cause Analysis techniques such as Fish Bone etc.
- Knowledge on statistical techniques for process improvement
- Thorough knowledge of CMMI, ISO 9K
- Experience process definition of Quality Management System/ process databases
- Strong facilitation skills for driving quality and innovation in projects
- High inter-personal skills
- Strong communication skills (Written, Verbal, Presentation skills, Assertiveness)
- Strong negotiation, problem-solving skills
Responsibilities:
- Ensure an environment of Zero surprises by identifying risks by:
- Ensuring the project setup is done considering all risks and Facilitating projects by propagating best practices, guiding teams on engineering practices, analysis project data, status reports etc.
- Conducting in-depth engineering reviews, Milestone reviews, Defect data analysis, Project plan reviews, CAPA reviews
- Mentor PMs for identifying risks, data analysis, innovations etc.
- Participate in senior management review of projects
- Conduct SQA reviews and ensure process compliance in projects
- Analyse findings from SQA reviews and identify improvement themes
- Highlight the risks to the management at the right time and with all the facts
- Use the escalation matrix to highlight the risks to Delivery head as and when needed in a timely manner
- Review / write assigned processes / Change Requests
- Participate in innovation program as Innovation facilitators for delivery and enabling function
- Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints
- Participate in Project team meetings
- Facilitate and participate in project’s Root Cause Analysis meetings
- Ensure formal Configuration Management of QMS documents and other documents
- Ensure best practices are captured and shared in organization
- Work closely with project managers, account managers, delivery leadership to understand the expectations and deliver outcomes
- Articulate contractual risks and work with senior management to mitigate the same
-
Lean Process Improvement Manager
3 weeks ago
Industrial Area, India Genpact Full timeGenpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement...
-
Senior Financial Reporting Analyst
3 weeks ago
Industrial Area, India HCLTech Full timeHiring for R2R experience candidates.Job Location: NoidaDesignation: Senior Analyst/Lead AnalystYears of experience: 4 to 8 yearsNotice Period: Immediate to 30daysShift: Should be willing to work in US Shifts5 days work from officeDate of interview: 19th Sep'25 till 20th Sep'25Timing: 10am to 2pmInterested candidates walkin on below venue.Venue: HCL...
-
Audience Acquisition
1 week ago
Industrial Area, India Denave Full timeWe are seeking a dynamic Senior Operations Manager to lead audience acquisition and end-to-end management of multiple online and offline events & campaigns. This is a senior role requiring strong operational leadership, strategic vision, and proven expertise in driving attendance growth, managing complex event operations, and building long-term client and...
-
Platform Analyst
2 weeks ago
Industrial Area, India InnovationM Full timeRole- Technical Business AnalystExp- 2 to 5yearsLocation- Noida (126)Notice Period- Immediate to 15 daysRole and ResponsibilitiesWork closely with stakeholders to gather, analyze, and document business requirements, user stories, and acceptance criteria for the platform.Create detailed wireframes, flow diagrams, and documentation (BRD, FSD, FRD/SRS) using...
-
Data Management Delivery Leader
1 week ago
Industrial Area, India Afflatus LLC Full timeVice PresidentData Management Delivery LeaderSpan of Control: 1000+ team (direct and indirect)Reports to: Data management SGU Business leader (SVP)Positions reporting into this role: Engineering leads, senior managers, AVP, SAVPResponsibility Level: VP2Location: India, Pune/Delhi NCRImportant -Need People only from IT services companies or Sytem Integrators...
-
AVP, Quality and Process Improvement
3 weeks ago
Industrial Area, India EXL Full timeRole Title: VP Quality Excellence - P&C InsuranceLocation: Noida/PuneRole Overview:Will manage operations across India, Philippines, and South Africa.Direct Reporting: 4-5Responsibilities: Client management, stakeholder management, RFPs, escalations (client-facing & stakeholder-facing).Strong expertise in P&C domain, well- versed with process improvement,...
-
Data Reporting Analyst
3 weeks ago
Industrial Area, India Currie & Brown Full timeJob Description: Data AnalystCurrie & Brown is a world-leading provider of cost management, project management and advisory services, covering the full range of public and private sectors. Our purpose is to add value that makes building a better future possible With principal offices in Dubai, Hong Kong, London, Mumbai, New York and Shanghai, we operate...
-
Ai-Business Analyst
3 weeks ago
Industrial Area, India Coforge Full timeRole Overview:We are seeking a seasoned and technically proficient AI Business Analyst (Smart Practices SME) with 10+ years of experience in the insurance domain. The ideal candidate will have deep expertise in reinsurance, Lloyds market operations, and a strong ability to work closely with underwriters. This role demands excellent communication skills and...
-
CRM Business Systems Analyst
3 weeks ago
Industrial Area, India SDLC Corp Full timeJob Title: Salesforce Business Analyst (Pre-Sales & Solutioning)Location: Noida OfficeAbout the RoleWe are looking for an experienced Salesforce Business Analyst who combines business analysis, technical solutioning, and pre-sales expertise with the ability to lead end-to-end technical discussions. The ideal candidate will have significant exposure to the US...
-
Senior Project Manager
2 weeks ago
Industrial Area, India Infopro Learning, Inc Full timeSenior Project Manager – Learning SolutionsLocation: Noida (Work from Office)About the RoleAs a Senior Project Manager at Infopro Learning, you will play a key leadership role in managing the complete project lifecycle — ensuring delivery of innovative learning solutions that meet the highest standards of quality, cost, and timelines.You will act as the...