Lean Process Improvement Manager

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.Com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager, OTC In this role, need to support client and actively partner with Operations/Functions to drive the continuous improvement agenda across stakeholders (internal and external). Employee to ensures alignment of the Quality initiatives to the vertical/functional strategic priorities.

Responsibilities

• Lead is responsible for directing and executing LDT roadmap that solves the business problems/opportunities of the key customer(s) in the F&A domain (Specific in OTC) through the usage of methodologies like Lean, Six Sigma, Business process re-engineering, and by combining technology solutions like Automation Anywhere, Blue Prism etc.
• Would be responsible for the effective delivery of planned Digital projects, RPA bots, AIML projects and Six Sigma projects working with cross-functional global leads including the digital delivery team, and client leadership successfully.
• Providing analytical and conceptual direction to business analysts throughout the change lifecycle, ensuring alignment and integrity of deliverables with the program and strategic objectives.
• The role provides an opportunity to lead initiatives providing exposure to senior stakeholders – internal and external.
• Continuous Improvement, delivery on committed productivity, productivity improvement in account and Bad Bench reduction.
• Champion the implementation and adoption of standard Global Processes.
• Support and deliver operational excellence and automation and implement best practices and drive efficiency and standardization as approved by leads.
• Deploy RPA, Macros, Visualizations dashboards and Lean Six sigma, COE projects for mitigating process issues and improving Operational efficiencies identified across towers.
• Design, implement, test and complete all In-Scope CI Projects.
• Engage and leverage lean six sigma practices and processes.
• Support Operations to meet key transformation objectives of client and deliver required business value, productivity.

Qualifications

Minimum Qualifications

• Certified Black belt
• Experience in driving RPA program and deploying RPA across platforms.
• Extensive experience in the F&A domain and should have led transformation across all sub-processes like Manual Journals, Fixed Asset, Reconciliation etc.
• Experience in driving continuous improvement using Lean, Six Sigma Methodology.
• Experience in managing client discussion and driving large transformation programs.
• Project Management skills – Strong Influencing skills and clarity of thought on effective project management are required.

Preferred Skills

• F&A Domain – OTC
• Client facing consulting experience.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities.
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.