Assistant Vice President, Insurance Operations

3 weeks ago

Industrial Area, India Genpact Full time

In this role, you are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements.


Responsibilities

- Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective

- Effectively engage with customers to understand and address customer pain points

- Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team

- Align to customer goals and deliver on commitments consistently

- Foresee risks, be proactive and predictive while developing mitigation plans

- Build impactful customer relationship;
improve Net Promoter Score. maintain existing book of business and drive revenue growth.


Minimum qualifications

- This will be Operating Leader position in Insurance Vertical (London/ UK Markets).

- Understanding of Insurance Industry and excellent knowledge of London Market Underwriting / Claims is a must have.

- Ability to prioritize and manage effectively across many competing and concurrent tasks - Ability to manage multiple geographies and understand the cultural nuances.

- Ability to manage through indirect authority and matrixed organization structures.

- Strong negotiation, facilitation and influencing and consensus building skills

- Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization

- Ability to work with all levels of the organization

- The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities

- Leverage lean six sigma framework to drive continuous performance improvement

- Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps

- Proactively understand Clients’ business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation

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