Business Transformation Consultant

Role : Management Consultant – Business Innovation & TransformationLocation: Noida/ Pune/ Bangalore/ Mumbai/ Chennai/ HyderabadAbout Company:HCLSoftware, the software business division of HCLTech, responsible for developing, marketing, selling and supporting solutions in the following pillars:Business & Industry ApplicationsCybersecurityData & AnalyticsAI and Intelligent OperationsSovereign CollaborationTotal ExperienceSpecialized SoftwareWe drive customer success through relentless product innovation for more than 20,000 organizations including the majority of the Fortune 100 and almost half of the Fortune 500.This is an exciting time to be joining HCL Software, as we expand, invest and grow.You can read more about us at https://www.Hcl-software.Com/Position Summary:As a Business Management Consultant in Customer Success function of HCLSoftware, you will play a critical role in analyzing, recommending, and implementing strategies that drive customer retention, renewal growth, expansion and improve operational efficiency. You will work closely with senior leadership, business units, and cross-functional teams to enhance business processes, optimize organizational performance, and deliver measurable results through data-driven strategies.Key Responsibilities:Strategic Analysis and Planning: Conduct comprehensive business analyses to identify challenges, opportunities, and areas for improvement. Provide strategic recommendations for enhancing renewal strategies that increase retention rates and align with business goals.Process Optimization: Evaluate existing processes and workflows to recommend improvements in efficiency and productivity. Collaborate with stakeholders to implement process changes that align with company goals.Change Management: Assist in managing organizational change by developing change management strategies that ensure smooth transitions, stakeholder and team buy-in, and adoption of new practices and technologies.Market Research and Competitor Analysis: Stay informed about industry trends, competitive landscape, and market dynamics to help guide business strategy and product development decisions.Project Management: Lead and coordinate projects aimed at improving business processes or introducing new initiatives. Ensure that all projects are delivered on time, within scope, and within budget.Cross-Functional Collaboration: Partner closely with Sales, Marketing, Product, and Finance teams to align on value messaging, product adoption, and pricing strategy for renewals.Performance Metrics and Reporting: Develop performance metrics and key performance indicators (KPIs) to track and measure business success. Regularly report on business performance and provide actionable insights.Design and implement strategic engagement frameworks for key accounts expansionQualifications:Bachelor's degree in Business Administration, Management, or a related field (Master’s degree preferred).7+ years of experience in business management consulting, preferably within the software or technology industry.Strong understanding of business operations, software solutions, and technology-driven processes.Experience with process improvement methodologies (e.G., Lean, Six Sigma).Proven ability to analyze complex business problems and propose actionable solutions.Excellent project management skills with a track record of successfully leading cross-functional teams.Strong communication and interpersonal skills, with the ability to present ideas and recommendations to senior leadership.Ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines.Proficiency in business intelligence tools, CRM software, and MS Office Suite (Excel, PowerPoint, Word).Strong problem-solving, critical thinking, and decision-making skills.Strong client-facing communication and analytical skills.Preferred Skills:Experience with enterprise software solutions or SaaS-based businesses.Familiarity with Agile methodologies.Experience in customer relationship management and Renewal strategy development.Consulting certifications (e.G., PMP, Lean, Six Sigma).