AVP-Digital Transformation

In this role, GPO lead is responsible for directing and executing GPO roadmap that solves the business problems/opportunities of the key customer(s) in the F&A domain through the usage of methodologies like Lean, Six Sigma, Business process re-engineering, and by combining technology solutions like Automation Anywhere, Blue Prism, etc. In this role, you would be responsible for the effective delivery of planned Digital projects, RPA bots, AIML projects and Six Sigma projects working with cross-functional global leads including the digital delivery team, and client leadership successfully.

This role may involve directly managing the account or reporting to an account manager, but the responsibility of planning and delivering the GPO strategy would be with the lead role. Responsibilities

• Be a specialist in the Domain of OTC and PTP and drive projects aligning to Global Design
• Excellent knowledge of ERP Applications, Workflow Tools etc.
• Deploy RPA, Macros, Visualizations dashboards and Lean Six sigma, COE projects for mitigating process issues and improving Operational efficiencies identified across towers
• Design, implement, test and complete all

In-Scope CI Projects

• Engage and leverage lean six sigma practices and processes
• Support Operations to meet key transformation objectives of client and deliver required business value, productivity
• Coordinate within the team & ensure all vital information is compiled, reviewed, and approved (if necessary) for credit memos, refunds, credit investigations, client billings, overdue invoices, credit policy, and applying and balancing AR
• Supervise and report out the progress of projects
• Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessary
• Build a relationship with all internal and external partners, drive cross-sales for customer
• Ensure timely resolution of customer / raised issues along with root cause analysis to avoid reoccurrence
• Share best practices with a customer and identify areas of improvement within processes (AP Invoice Processing, Payments, Helpdesk, Credit, Billing, Collections, Dispute & reconciliation process)
• Should be able to mentor, guide, influence & empower the team to achieve targets/metrics
• Identify & implement standardization within processes across the region
• Lead large teams for transformation resources to deliver program.
• Drive deployment of AIML tools in operations to improve process performance, metric improvement and deliver business value.

Minimum Qualifications / Skills

• Experience in SAP, S4Hana, Service

Now etc. or similar technology and technology deployments

• Experience in driving RPA program and deploying RPA across platforms
• Extensive experience in Procure to Pay & Order to Cash domains, should have lea transformation across all sub-processes like Account Payable, Payments, Receivable, Collections, Deductions, Cash App etc.
• Experience in driving continuous improvement using Lean, Six Sigma Methodology
• Experience in managing client discussion and driving large transformation programs
• Experience in deploying AIML or Generative Ai solution and driving analytics programs
• Project Management skills – Strong Influencing skills and clarity of thought on effective project management are required
• People Leadership: Ability to coach & mentor people.

Ability to effectively influence & motivate others and Ability to work in diverse teams and with multiple stakeholders

• Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client satisfaction through consistent high-class service delivery, and thereby ensure high NPS, cross-sell and profitabilityMust

Have

• Prior PTP & OTC process experience
• LSS certification