Senior Executive/Assistant Manager

8 hours ago

Durgapur, West Bengal, India Spencers Retail Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Assistant Manager HRBP

Location: Durgapur

Region Covered: East

Department: HR

Reporting To: HRBP Manager

Unit: Durgapur & siliguri

Job Purpose:

To support the HR Business Partner in executing HR operations and initiatives across

the East and East UP region. The role focuses on recruitment coordination, employee

engagement support, compliance tracking, grievance handling assistance, and

contributing to HR processes that enable store performance and employee

satisfaction.

Key Responsibilities:

Business & Financial:

Assist in implementing HR initiatives that support business KPIs such as productivity

and manpower cost.

Support in tracking and managing regional HR expenses within the allocated budget.

Operational HR:

Coordinate employee lifecycle processes including onboarding, documentation, and

exit formalities.

Conduct regular store visits to gather feedback and support HR health assessments.

Assist in setting up HR processes for new stores and team ramp-up activities.

Support performance management processes and documentation.

Ensure timely processing of payroll inputs and reimbursements.

Maintain compliance checklists and assist in statutory documentation.

Log and escalate employee grievances for timely resolution.

Maintain HR MIS and assist in system updates and reporting.

Monitor store hygiene and escalate deviations.

Talent & Capability Building:

Identify training needs in coordination with store teams and support execution of

training programs.

Assist in employee engagement activities and feedback collection.

Support retention initiatives and maintain attrition data.

Monitor brand staff service levels and escalate gaps.

Recruitment & Onboarding:

Coordinate hiring activities including scheduling, documentation, and follow-ups.

Maintain sourcing databases and vendor coordination.

Ensure smooth onboarding and induction of new hires.

Stakeholder & People Management:

Liaise with store managers and team leads to understand HR needs and provide

support.

Maintain communication with vendors (security, housekeeping) for compliance and

payment coordination.

Build rapport with internal teams and external partners for smooth HR operations.

Key Performance Indicators (KPIs):

Recruitment turnaround time

Onboarding experience feedback

Attrition tracking and reporting

Grievance resolution support

Training participation and feedback

Compliance documentation accuracy

Store visit reports and follow-up actions

Qualifications & Experience:

Education: MBA/PGDM in HR

Experience: 2-6 years in HR operations or generalist role, preferably retail/FMCG/QSR/Apparels

Competencies:

HR Process Orientation

Communication & Coordination

Problem Solving & Escalation

Ownership & Accountability

Stakeholder Support

Data Management & Reporting

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