Assistant Manager E-Commerce Durgapur, India

1 day ago

Durgapur, West Bengal, India Fusion CX Full time ₹ 5,00,000 - ₹ 15,00,000 per year

At Fusion CX, leadership means more than managing teams. It is about driving results, enabling people, and creating meaningful impact for clients and customers alike. We are hiring an Assistant Manager for our Durgapur site with an E-Commerce chat/blended process background. If you have a proven track record of managing teams, ensuring SLA/KPI performance, and fostering collaboration, this is your chance to grow with a people-first global company. Whether you are exploring Assistant Manager jobs in Durgapur, E-Commerce leadership roles, or a job vacancy in Durgapur that combines growth and responsibility, Fusion CX offers the platform to make your mark.

Job Responsibilities
As Assistant Manager, you will be responsible for overseeing operations across multiple shifts, ensuring that client expectations are met and exceeded, and empowering your teams to deliver quality and efficient results.

Key Responsibilities

  • Lead and manage at least 4 Team Leaders and more than 80 indirect reportees across day, evening, and night shifts with minimal supervision.
  • Communicate effectively with clients, handle escalations, and provide resolutions with confidence and professionalism.
  • Coordinate with clients and Operations to analyze projects and processes, providing actionable insights.
  • Monitor and drive SLA and KPI performance, including Quality, Productivity, and other client-defined metrics.
  • Take ownership of overall team performance, ensuring alignment with business and client goals.
  • Compile and publish accurate reports on team and process performance.

Job Requirements

  • Minimum 2 years of experience as an Assistant Manager with the ability to help the company monitor and achieve business goals.
  • Excellent written and verbal communication skills.
  • Proven ability to manage large teams (4 Team Leaders and 80 indirect reportees) and be responsible for their overall performance.
  • Strong ability to manage end-to-end shift operations independently and to coordinate and collaborate with clients and Operations to analyse and provide meaningful insights into projects/processes.
  • Demonstrated skills in SLA/KPI management, performance monitoring, and insights reporting.
  • Ability to collaborate effectively with clients and internal stakeholders.
  • Ability to compile and publish reports.

Why Join Fusion CX?
At Fusion CX, your leadership will not only shape team success but also create a measurable impact on clients. We provide the resources, support, and opportunities you need to thrive in a fast-paced E-Commerce environment.

  • Lead diverse teams in a dynamic, client-focused environment.
  • Collaborate with global clients and deliver on impactful projects.
  • Grow your career in a people-first organization where contributions are recognized.
  • Access leadership development, continuous learning, and advancement opportunities.

Looking for Assistant Manager jobs in Durgapur, E-Commerce process leadership roles, or a job vacancy in Durgapur where you can lead, grow, and deliver impact? Apply today and be part of Fusion CXs journey of excellence.

  • International Voice Durgapur- Relocation To Kolkata

    3 days ago

    Durgapur, West Bengal, India 2coms Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    SUMMARY Job Opening: Inbound Voice Process (US Healthcare)**Work Location: Kolkata Only Durgapur candidates can apply.**walk-in date: 15th  Address: ICA - Durga : B-10, Nandalal Bithi, Non-Company Housing Estate, City Center, Durgapur, West Bengal 713216Responsibilities:Handling incoming calls and responding to customer emailsResolving customer...

  • Hiring Asp Dot Net Developer-2yr Exper(durgapur,wb)

    4 weeks ago

    Durgapur, West Bengal, India 1ZONE HR Full time

    Hiring Hiring ASP dot net DEVELOPER-2yr exper Durgapur WB Eligibility QUALIFICATION B Tech B C A M Tech M C A B Sc M Sc SKILLSET ASP net MVC JOB DESCRIPTION We are looking for a Net developer to build software using languages and technologies of the NET framework You will create applications from scratch configure...

  • Google Ads Specialist

    7 days ago

    Durgapur, West Bengal, India yantratools Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Urgent Hiring We are hiring a experienced google ads manager for E commerce company .Google Ads Specialist at Inmortal TechnologiesLocation: DurgapurResponsibilities:Create and optimize ad campaigns and paid search landing pages.Report weekly to the reporting manager and develop a Plan of Action for the next week.Oversee paid search campaigns on Google...

  • Deputy Manager

    2 weeks ago

    Durgapur, West Bengal, India Schneider Electric Global Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Location(s): Durgapur (West Bengal), India Maharashtra, India West Bengal, India Pune (Maharashtra), India Ranchi (Jharkhand), India

  • Senior Executive/Assistant Manager

    2 weeks ago

    Durgapur, West Bengal, India Spencers Retail Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    Job Title: Assistant Manager HRBP Location: Durgapur Region Covered: East Department: HR Reporting To: HRBP Manager Unit: Durgapur & siliguriJob Purpose: To support the HR Business Partner in executing HR operations and initiatives across the East and East UP region. The role focuses on recruitment coordination, employee engagement support, compliance...

  • Ccm manager

    5 days ago

    Durgapur, West Bengal, India AIC IRON INDUSTRIES PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAIC IRON INDUSTRIES PRIVATE LIMITED is a mining and metals company located in Kolkata, West Bengal, India. The company operates out of its headquarters on Ganesh Chandra Avenue. AIC IRON INDUSTRIES specializes in iron and steel production, providing top-notch mining and metal solutions. The company is committed to operational excellence...

  • Project Assistant

    2 weeks ago

    Durgapur, West Bengal, India NIT Durgapur Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    industry-sponsoreddetailsWork in Industry sponsored project as per the detils given in House rent allowanceJob/soft skill trainingCourse reimbursementsAccessible workspace

  • Business Development Executive

    2 weeks ago

    Durgapur, West Bengal, India All IT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a dynamic and motivated Business Development Executive to join our growing team for the USA/Canada and India/UK shifts. The ideal candidate will be responsible for identifying new business opportunities, building client relationships, and supporting the sales team.Key Responsibilities:Conduct market research to identify potential clients...

  • Store Manager_for Durgapur

    1 week ago

    Durgapur, West Bengal, India Mignonee PinkPaws Petcare Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Company Profile –Mignonee Petcare Pvt. Ltd.(Brand- "Pink Paws") "Pink Paws" is a renowned pet retail chain in Eastern India, committed to enhancing the lives of pets and their families. With a strong presence and trusted reputation in the pet care industry, "Pink Paws" offers a wide range of premium products and services including pet food, accessories,...

  • Planning Engineer

    2 weeks ago

    Durgapur, West Bengal, India Sam Engineering Construction Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionSam Engineering Construction is a construction company headquartered in Kalamboli, Panvel, Maharashtra, India. The company is known for its commitment to excellence in the construction industry and provides various construction services. With a focus on quality and timely project delivery, Sam Engineering Construction has built a strong...