International Email

5 days ago

Bengaluru, Karnataka, India IntouchCX Full time ₹ 2,40,000 - ₹ 3,60,000 per year

We're Hiring: Customer Support Associate (Email & Chat) Bangalore

Location: Bangalore, India (Looking for Bangalore Candidates )

Channel: Digital (Live Chat, Email )

Shift Type: 24/7 Rotational Shifts (Rotational Week-offs)

Language Requirement: English

Experience Required: 1+ year in customer service (preferably in Email & chat support)

Mention HR Sanjana on top of the resume for quicker assistance.

HR Contact No. - (Sanjana Rai)

Interview Process

Get ready to showcase your skills Our selection process is designed to be smooth and efficient:

  • HR Interaction Lets get to know you
  • Assessment Test Show us your aptitude and problem-solving
  • Operations Round Meet with the management team

Interview Details:

Interviews Happening between Monday to Friday

Time: 10:00 AM IST - 3:00 PM IST

Venue: IntouchCX, No. 92/1B, Konappana Agrahara, Electronic City Phase 1, Bangalore 560100

Landmark: Adjacent to Kauvery Hospital

Documents to Carry

Updated Resume (mention HR Sanjana" on top for quicker assistance)

Government ID Proof (Aadhar Card & PAN Card – mandatory)

Dress smart, bring your confidence, and we'll handle the rest

See you at the interview – your journey starts here.

What Youll Do:

  • Assist customers via chat with professionalism and empathy
  • Resolve issues, escalate when needed, and document interactions
  • Meet KPIs like response time and CSAT
  • Share feedback to improve tools and processes

You Bring:

  • Excellent written English and typing skills
  • Email and Chat support experience (1+ year preferred)
  • Strong problem-solving and multitasking abilities
  • Flexibility to work shifts (including weekends/holidays)

Exclusive Employee Benefits Complimentary Two-Way Cab Hassle-free commute, every day

Free Meals Stay fueled and focused during your shift

Comprehensive Health Insurance – Your health is our priority

PF & Statutory Benefits – Secure your future with confidence

Why Work With Us?

Global brand exposure | Learning & growth | Supportive team culture

Apply now and start a rewarding career in digital customer experience

Please get in touch with HR Sanjana /

Job Types: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Benefits:

  • Commuter assistance
  • Food provided
  • Health insurance
  • Life insurance
  • Provident Fund

Work Location: In person

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