Customer Success Manager

2 days ago

Bengaluru, Karnataka, India Cubic Logics (Apps365) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location: Bangalore - Next to Kudlu Metro Station, Hosur Road, Bangalore

About Cubic Logics:

Cubic Logics is a fast-growing SaaS company specializing in workplace productivity and HR solutions with our flagship platforms, HR365 and Apps 365, built for Microsoft 365. We serve a global customer base with a sharp focus on user experience, scalable solutions, and measurable value. Were on a mission to simplify enterprise workflows and amplify impactone customer at a time.

Role: Customer Success Manager (CSM)

We're looking for a high-performing Customer Success Manager with proven experience in the international SaaS market to own post-sale relationships, drive renewals, upsell opportunities, and ensure high product adoption. You'll manage a large portfolio of customers, build strategic engagement plans, and coach a small team toward shared goals.

Key Responsibilities:

  • Own customer relationships across a large account base, ensuring 90%+ renewal rate and identifying expansion opportunities.
  • Align product capabilities with customer business outcomes; act as a trusted advisor for HR365 and Apps 365.
  • Drive product adoption and usage through strategic check-ins, onboarding, and proactive engagement.
  • Lead upsell and cross-sell initiatives based on customer needs and usage data.
  • Collaborate with Sales, Support, Product, and Engineering teams to resolve issues and deliver value.
  • Monitor key success metrics: adoption, engagement, retention, and satisfaction.
  • Mentor junior CSMs and contribute to building a high-impact customer success motion.
  • Design and execute scalable engagement programs to boost retention and customer advocacy.

Required Experience:

  • 5+ years in Customer Success, Technical Consulting, or Project Delivery roles in the SaaS/Cloud space.
  • Experience managing 500+ international accounts (US, UK, Canada, Australia preferred).
  • Strong understanding of business strategy and technical product use cases.
  • Proven ability to drive renewals and expand account value through upselling and cross-selling.
  • Proficient in cloud platforms, data analysis, and CRM tools.

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