Shift In charge- HBS Screening

JOB PURPOSE To monitor & coordinate with CISF, Immigration in Arrivals & Departure for their manning and Security support to Manager in case of any incidence / accident at Terminal-3 and to do the key management & access control in line with AOCC, CISF, Immigration, Customs and Airlines during shift on Security parameters. Effectively manage the Security Operations at Terminal 3 by having interface with officers of CISF, Delhi Police, other government agencies and internal stake holders for ensuring smooth/ hassle free security operations. Also, to ensure adequate & serviceable security gadgets, implementation of regulatory compliances, fulfilling/resolving day-to-day security issues with respect to stake holders on one side and CISF on the other, implementation of preventive measures to thwart theft/pilferage, to investigate /enquire into incidents/ accidents, to implement action plan for improvement of ASQ/Skytrax score, to coordinate and participate in the conduct of mock drills, timely resolution of contingencies, to ensure implementation of Do's & Don'ts in the Terminal during terror alert situations thereby ensuring safe & secure environment at Terminal 3 of IGIA.    ORGANISATION CHART Head Sec Ops & Cargo --> Sr. Specialist (Ops-Security) (PD) --> Shift In-Charge (Ops-Security) (LG) --> Shift Duty Officer (Ops-Security) (LH) --> Sr. Associates (Ops-Security) (LI) KEY ACCOUNTABILITIESAccountabilities Key Performance IndicatorsSupervise daily shift briefings at T3 •No of briefings•No of issues discussedCoordinate regularly with Ops inspector of CISF, Superintend Customs and Wing I/c of Immigration for smooth operations and also to ensure adequate manning of PESC, Customs and Immigration counters during peak hours. •No. of deficiency observed in manning•No. of issues resolved with timeframe•ASQ ratingsExtend support to reporting manager during investigation / enquiry on various incident / accidents/ thefts/pilferages reported during shifts. •No. of incident / accidents reported•No. of issues resolved with timeframe•No. of observations / complaintsSupervise Key management process, access control & documentation. Ensure keys audits are conducted as per SOP. Also to submit compliance report to Reporting Manager. •No. of discrepancy found / reported•No. of observations during quarterly audits & issues closedEnsure enforcement drives are conducted periodically for violation of Airports rules / AVSEC orders and to follow up with concerned agencies for necessary corrective action. •No. of violation found & penalizedEnsure 100% serviceability of security gadgets. To follow up with concerned agencies for timely rectifications. Also to submit compliance report to Reporting Manager. •No. equipment unserviceable•No. of rectification with timeframeEnsure 100% serviceability of Boarding gates and Biometric access control systems. Also to submit monthly status report to HOD. •No. equipment unserviceable•No. of rectification with timeframeEnsure timely supports are given to Quality Control Team on various IMS / Quality improvement activities at Terminals. •C-SAT score of govt. agencies•WAA Audit / 5's scoreMonitor ASQ/Skytrax audits and implement initiatives to improve the scores.   •ASQ/Skytrax ratingsEnsure compliance of BCAS guidelines and regulations by Airport staff. •No. of noncompliance's.•No of resolutions.Ensure implementation of measures to reduce unethical/illegal activities. Also to have regular interactions with security in-charge of different agencies.•No. of unethical activities reported•No. of noncompliance's.•No. of meetingsEnsure timely implementation of theft/pilferage preventive measures in the Terminal. •No of preventive measures•No of theft/pilferage cases •No of corrective actionsRecommend Tools/Material in/out permission requests up to 07 days period.  •Timely action.Co-ordinate with security agencies during contingencies & terror alerts/situations. •Timely Coordination and assistance.•No. of meetings organized•Corrective action on observations.KEY ACCOUNTABILITIES - Additional DetailsAccountabilities Key Performance IndicatorsAttend Advance Security Liaison (ASL) meeting called for VVIP movements. •No. of meetings attendedEnsure participation during conduct of mock drills by different agencies. (CISF/NSG/DP/ARFF). •No. of mock drills•No. of observationsMonitor media activities (includes visit by Media house/Photo shoots/ Video shoots etc) and to ensure that the same is done with prior approvals of DGCA/BCAS/DIAL. •No. of activities reported•No. of non-complianceGather Intelligence inputs and timely dissemination to senior officials for information.  •No. of inputsFollow-up with respective agencies w.r.t non- compliance observed during BMA/BBA security checks.•No of non-compliance•No of issues addressedEnsure compliance of observations noticed during combing operations with CISF, DP & others •No of observations•No of rectificationsEnsure compliance of BCAS norms by concessionaires •No of non-compliancesEnsure surprise checks are conducted at the construction/renovation sites periodically for security compliance by vendors. •No of observations•Action takenEnsure timely coordination with CISF/Delhi police/Airlines with regard to death on-board / at terminal or unruly passengers. •No of escalations•No of resolutions. Ensure random checks are conducted on illegal/touting activities at forecourt area.  •No of cases observed•No of cases handed over to Delhi PoliceConduct random checks of vital installations. •No of observations•Timely rectificationsAttend to passenger complaints in coordination with concerned teams (BHS, CCTV, Airline etc) w.r.t passenger's complaints including baggage theft/complaints. •No of complaints•No of resolutions. Monitor and coordinate with internal and external stakeholders during Haj operations. •No of shortcomings•Corrective actionsSubmit DSR and Ops report to Reporting Manager. •No. of reports submitted•Adherence to schedule. EXTERNAL INTERACTIONSCISF Immigration Delhi Police Customs BCAS National Security Guard Airlines operating from all  Terminals House Keeping Agencies  Concessionaires INTERNAL INTERACTIONSDIAL Commercial DIAL ARFF DIAL P&E DIAL Legal DIAL CPD CEO Office DIAL- Terminal (Ops)  DIAL-IT DIAL Corporate Communication DIAL Guest Relations DIAL HR DIAL Landside Team FINANCIAL DIMENSIONS Maintaining the AVSEC implementation and non-compliance pertains to approx. 5000 personnel of GHAs, House Keeping, Concessionaries, RAXA, maintenance agencies, Airline staff deployed at Terminals. OTHER DIMENSIONS 02 subordinates EDUCATION QUALIFICATIONSGraduate (in any Discipline) with Basic AVSEC.  Fluency in English and Hindi Desirable- - Advanced aviation security courses, Training on Intelligence and Crime Control, Profiling etc RELEVANT EXPERIENCE Minimum 8-10 years of relevant work experience in aviation security. COMPETENCIESPersonal EffectivenessSocial AwarenessEntrepreneurshipProblem Solving & Analytical ThinkingPlanning & Decision MakingCapability BuildingStrategic OrientationStakeholder FocusNetworkingExecution & ResultsTeamwork & Interpersonal influence