US Voice Process
3 days ago
We are hiring for a US Voice Process with our client CG BSV. Candidates must have minimum 1 year of experience in International Voice Process with excellent communication and pronunciation skills.
Key Responsibilities
- Make outbound calls to US-based insurance companies, patients, or helpdesk as per process.
- Engage customers effectively to promote services or collect required information.
- Handle objections professionally and escalate complex issues when needed.
- Meet daily/weekly/monthly targets.
- Collaborate with Team Leads and Quality Analysts to improve performance.
- Ensure compliance with US calling standards and company policies.
Required Skills & Qualifications
- Graduate in any discipline.
- 14 years of experience in outbound calling (US clients mandatory).
- Excellent English communication, clarity, and pronunciation.
- Open to work night shifts and from office.
- Knowledge of US culture and customer behaviour preferred.
- Proficient with CRM tools and call centre software.
- Target-driven, positive, and adaptable attitude.
Important Notes
- Candidate must complete Versant Test (Score: 55 or above) before profile submission.
All BGV checks must be cleared before joining:
Identity | Education | Employment | Address | Criminal (Court) | Database | Drug Test (10 Panel) | FACIS Level 3 (OIG)
Joining will be only after successful BGV clearance.
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