Us Voice Process Kolkata

7 days ago

Kolkata West Bengal, India Diverse Lynx Full time

Grade - A2 1-4 Years Location - Kolkata Noida Shift- Night shift Work from office Note- Candidate would be Joining after complete BGV Done Note- Candidate should have work experience in US Voice Process and it should be there in their resume Key Responsibilities Make outbound calls to US-based insurance companies patients Helpdesk as per process requirements Engage customers in meaningful conversations to promote products services or gather required information Achieve daily weekly monthly Targets and conversion targets Handle objections professionally and escalate complex issues when necessary Collaborate with team leads and quality analysts to improve call quality and performance Ensure compliance with company policies and US calling regulations Required Skills Qualifications Bachelor s degree or equivalent 1-4 years of experience in outbound calling for US clients Open to Work from Office Excellent verbal communication and interpersonal skills Familiarity with CRM tools and call centre software Open to work night shifts and adapt to US time zones Goal-oriented with a positive attitude and strong work ethic Knowledge of US culture and customer behaviour

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