Chat Process Kolkata

1 week ago

Kolkata West Bengal, India Apex One Full time

**Job Title**: International Chat Process

**Location**: Kolkata
**Salary**: ₹18,000 In-hand
**Experience**: Freshers can apply

**Job Overview**:
We are hiring enthusiastic and customer-focused individuals for an **International Chat Process** role based in Kolkata. This is a great opportunity for freshers who possess strong English communication skills and want to start their career in a global customer service environment.

**Key Responsibilities**:

- Handle customer queries through chat (non-voice process).
- Provide accurate information and effective solutions in a timely manner.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Record and update customer interactions in the system.
- Collaborate with internal teams to resolve issues when required.

**Required Skills**:

- Excellent written and verbal English communication skills.
- Good typing speed and accuracy.
- Strong problem-solving and multitasking abilities.
- Willingness to work in **rotational shifts**, including night shifts.
- Basic computer knowledge and understanding of customer service principles.

**Eligibility Criteria**:

- Any Graduate / Undergraduate can apply.
- Freshers with excellent communication skills are welcome.
- Immediate joiners preferred.

**Salary & Benefits**:

- ₹18,000 In-hand per month.
- Performance-based incentives.
- Rotational shifts with weekly offs.
- Growth opportunities within the organization.

Pay: ₹18,000.00 per month

Work Location: In person

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