Operations Manager
1 week ago
We're looking for an
Operations & Customer Service Lead
to join our team and take charge of the behind-the-scenes magic that keeps our swimwear brand running smoothly. From order fulfilment to customer happiness, you'll be at the heart of our daily operations.
Responsibilities:
Order Management & Fulfilment
- Track, process, and manage online orders across platforms.
- Print shipping labels, pack orders with care, and ensure timely dispatch.
- Coordinate with courier partners for smooth pickups and deliveries.
- Monitor inventory levels, update stock, and flag low inventory.
Customer Service
- Respond promptly and empathetically to customer queries via email, WhatsApp, and social media DMs.
- Handle exchanges, returns, and refunds efficiently.
- Maintain a customer query log to track common issues and feedback.
- Build long-term customer relationships by ensuring a seamless shopping experience.
Operations & Logistics
- Ensure proper stock storage, labelling, and organisation.
- Prepare daily/weekly reports on orders, dispatches, and customer concerns.
- Suggest and implement process improvements to reduce errors and increase efficiency.
Brand Support
- Assist the marketing team during launches, sales, and campaigns (e.g., managing higher order volumes).
- Coordinate with production to ensure accurate stock flow.
- Represent the brand voice in all customer touch points.
Requirements:
- Previous experience in e-commerce operations or customer service is a plus.
- Strong communication and problem-solving skills.
- Organized, detail-oriented, and proactive in handling tasks.
- Comfortable using tools like Excel/Google Sheets and order management platforms.
- A passion for fashion, sustainability, and body positivity is a bonus
Location:
Gurgaon (preferred)
Type:
Full-time
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