Catalog Executive

2 weeks ago

Kailasipalyam Bengaluru, India Swiggy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

1. Menu Final Quality Control (QC): Perform stringent, on processed restaurant menus to ensure they

are customer-ready and conversion-optimized on the Swiggy app..

2. Catalog Data Integrity & Sanity:

  • Verify the correct application of the Swiggy-specific Category Taxonomy (e.g., correct
  • placement of dishes into Main Course, Starters, Desserts, Beverages, Combos, etc.).
  • Validate Cuisine tags and ensure menu items are accurately tagged with dietary flags
  • (Veg/Non-Veg) and item customization options (add-ons, variants).
  • Execute Menu Sanity Checks to confirm: logical pricing, correct item availability, no
  • duplicate/irrelevant content, and adherence to promotional guidelines.

3. Dish Expertise & Description Review:

  • Leverage strong domain knowledge of various Cuisines, popular Dishes, and their
  • authentic descriptions (e.g., distinguishing between different biryanis, gravies, or regional specialties).
  • Audit dish descriptions for clarity, grammatical accuracy, adherence to Swiggy content
  • style guides.

4. Operational Performance Monitoring:

  • Utilize internal dashboards and reporting mechanisms to track and analyze key quality metrics.
  • Document and raise critical errors/process gaps using CRM or Swiggy's internal ticketing systems, providing actionable feedback to upstream content/data entry teams.

5. Process Improvement:

  • Participate actively in refining QC checklists, training materials, and catalog guidelines to proactively address recurring quality issues and elevate the overall partner experience.

Qualifications and Skills

● Education: Completion of an Undergraduate (UG) degree is mandatory.

● Prior catalog, content moderation, or QC experience in a fast-paced e-commerce or food- tech/food delivery environment is an added advantage.

● Domain Expertise:

  • Exceptional, demonstrated knowledge of cuisine types, regional dishes, ingredients, and preparation styles common in the Indian food landscape.
  • Innately strong understanding of catalog structure and category taxonomy.
  • Proven ability to conduct meticulous Menu sanity checks to ensure a flawless customer

browsing experience.

● Technical & Analytical Skills:

  • Hands-on experience in working with business intelligence dashboards to interpret quality metrics and audit performance.
  • Proficient in using CRM or ticketing systems for logging and tracking issues.
  • Excellent attention to detail, with strong analytical and problem-solving abilities.

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