
Assistant Call Center Manager
5 days ago
Company Description
JeenaSikho Lifecare Private Limited is a health, wellness, and fitness company based out of Zirakpur, Punjab, India. The company is dedicated to promoting wellness and a healthy lifestyle through its various services and products. With a strong commitment to quality and customer satisfaction, JeenaSikho Lifecare aims to make a positive impact on the lives of its clients.
Role Description
This is a full-time on-site role located in Chandigarh for an Assistant Call Center Manager. The Assistant Call Center Manager will be responsible for overseeing daily call center operations, ensuring high levels of customer satisfaction, managing and training team members, and maintaining performance metrics. The role involves developing strategies to improve call center efficiency, handling escalated customer issues, and collaborating with other departments to meet company goals.
Qualifications
- Customer Satisfaction and Contact Center Management skills
- Strong Analytical Skills
- Team Management and Communication skills
- Excellent problem-solving abilities
- Ability to work efficiently in a fast-paced environment
- Bachelor's degree in Business Administration, Management, or related field
- Prior experience in a call center or customer service
Experience
: 6-10 Years
Salary
:40k-70k
Location
: Zirakpur
Job type
: Full Time/On-Site
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