Service Center Technician

4 days ago

Chandigarh, Chandigarh, India Dahua Technology Full time ₹ 2,10,000 - ₹ 4,20,000 per year

Key Responsibilities

  • Keep accurate records of all incoming devices — logging device details, customer information, reported issues.
  • Manage outgoing devices — ensure repaired/fixed devices are properly tested, quality checked, logged, and dispatched back to customers.
  • Perform device repair and troubleshooting: diagnose hardware/software faults, replace/repair components, test functionality.
  • Use computer systems (software tools) to enter and update data on device status, repairs, parts used, and completion times.
  • Use Microsoft Office applications (Excel, Word, Outlook, maybe PowerPoint) for reporting, documentation, email communication etc.
  • Maintain inventory of spare parts, tools, and accessories required for device repairs.
  • Maintain cleanliness, orderliness, and safety of the workbench and repair area.
  • Liaise with customers to inform them of repair status, delays, or additional required work.
  • Ensure compliance with Dahua's warranty, RMA, and service policies.
  • Assist in improvement of repair processes / workflow when possible.

Required Skills & Qualifications

  • Good understanding of electronic/hardware devices (CCTV, DVR/NVR, cameras, etc., if specific to Dahua) — ability to open, diagnose, repair, and test them.
  • Troubleshooting skills for both hardware and software issues.
  • Basic computer skills — ability to use an OS, install/test software, navigate folders, etc.
  • Proficient with Microsoft Office (Word, Excel, Outlook).
  • Good data entry skills, with attention to accuracy.
  • Ability to prioritize tasks and manage time, especially when multiple devices are waiting for repair.
  • Good communication skills (verbal and written), to talk to customers and internal teams.
  • Basic understanding of service policies, warranty/RMA process is a plus.

Experience & Education

  • Education: Minimum 10+2 / Diploma in Electronics / Computer Science / related field (or equivalent experience).
  • Preferably 1-3 years (or more) of experience in device repair / technical support / service center environment.

Working Conditions

  • Work will be hands-on involving small parts, possibly soldering / using specialized tools.
  • Some device repair may require physical effort (lifting, disassembly, etc.).
  • Deadlines and time pressure when many devices are pending.
  • Need to maintain attention to detail and quality during repetitive tasks.

Job Type: Full-time

Pay: ₹20, ₹35,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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