Relationship Manager

1 day ago

Kozhikode, Kerala, India Artha Financial services Full time ₹ 1,80,000 - ₹ 3,60,000 per year
  • Responsible for providing outstanding customer service to keep the customers loyal and obtain long-term business.
  • Meet potential clients.
  • Responsible for getting more than 95% customer satisfaction rate while doing random customer feedback analysis. If any issues occur, address it with the reporting officer.
  • Responsible for getting references from customers as a sign of satisfaction and do the courtesy calls and update the status.
  • Responsible for making sure that not more than 5% customer dropout are happening because of any issues from company or service side.
  • Making sure that no complaints are received from customer end and if they do, solve it immediately.
  • Maintain good working relationship with the customers & follow up on new customers.
  • Responsible to send report of daily work status updates to the reporting manager.
  • Responsible to attend the review meetings as per the plan.
  • Familiarity with CRM Software and procedures.
  • Outstanding verbal and written communication.
  • Strong interpersonal and collaborative skills.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • Customer relationship management: 1 year (Required)

Language:

  • Malayalam (Required)

Location:

  • Kozhikode, Kerala (Required)

Work Location: In person

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