Customer Relationship Manager

19 hours ago

Kozhikode, Kerala, India Le Marble Gallery Pvt Ltd (MG Group) Full time ₹ 3,00,000 - ₹ 4,20,000 per year

The Customer Relationship Manager is responsible for developing, implementing, and managing strategies that enhance customer satisfaction and loyalty. This role ensures seamless customer service operations, oversees the performance of Customer Relationship Executives, and builds strong long-term relationships with key clients. The CRM acts as the strategic point of contact between the company and its customers, working to resolve issues proactively and deliver an exceptional customer experience.

Key Responsibilities:

  • Lead and manage the customer relationship team to ensure high performance and timely resolution of customer queries.
  • Develop and execute strategies to improve customer engagement, satisfaction, and retention.
  • Act as an escalation point for complex customer issues and ensure prompt resolution aligned with company standards.
  • Analyze customer feedback, service metrics, and interaction data to identify trends and drive continuous improvement.
  • Ensure all customer interactions are accurately documented and reports are maintained for audits and future analysis.
  • Oversee the process of customer onboarding, account management, and communication across departments.
  • Enforce adherence to company policies, procedures, and quality standards during all customer interactions.
  • Provide regular training, coaching, and development for the customer relationship team.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Food provided
  • Paid sick time

Language:

  • English (Required)

Work Location: In person

  • Customer Relationship Manager

    4 days ago

    Kozhikode, Kerala, India TVS AKB MOTORS Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Location: KozhikodeJob Description:We are seeking a proactive and organized CRM to manage our customer relationship processes at AKB TVS. The ideal candidate will be responsible for handling customer calls, coordinating with staff, and ensuring smooth communication between customers and the dealership.Key Responsibilities:Handle and monitor all inbound and...

  • Customer Relationship Manager

    6 days ago

    Kozhikode, Kerala, India Nivano Digital Technology Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Key Responsibilities:Build and maintain strong relationships with customersHandle customer inquiries, feedback, and complaints promptly and professionallyCoordinate with internal departments to ensure customer satisfactionMaintain customer records and track interactionsFollow up with clients to ensure smooth service deliveryContribute to improving customer...

  • Customer Relationship Officer

    6 days ago

    Kozhikode, Kerala, India Axel Technologies Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Job Title: Customer Relationship OfficerDepartment: Customer Service / Support TeamReports To: Customer Relationship ManagerLocation: Govt cyberpark , CalicutJob Type: Full-timeJob Summary:The Customer Relationship Officer (CRO) is responsible for building and maintaining strong relationships with customers by ensuring high levels of customer satisfaction...

  • Customer Relationship Executive

    2 weeks ago

    Kozhikode, Kerala, India Seclob Technologies Private Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description: Customer Relationship ExecutiveCompany: Seclob TechnologiesLocation: Calicut Government Cyberpark, KeralaJob Type: Full-timeAbout Us:Seclob Technologies is a fast-growing technology company committed to delivering innovative solutions and excellent customer service. We are looking for a passionate and customer-focused individual to join our...

  • Customer Relationship Officer

    4 days ago

    Kozhikode, Kerala, India Amity Hr Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsibilities:* Manage customer queries via phone, email & chat* Build strong relationships with customers* Maintain high NPS score through exceptional service* Collaborate with teams on CRM strategies

  • Customer Relationship Executive

    2 days ago

    Kozhikode, Kerala, India John Smith Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage client relationships through effective communication and interpersonal skills* Provide exceptional customer service with technical expertise and problem-solving abilities

  • Customer Relationship Executive

    19 hours ago

    Kozhikode, Kerala, India Al Baqali Automatic Doors Full time ₹ 6,00,000 - ₹ 7,20,000 per year

    Urgent requirements for Customer Relationship Executive for a leading manufacturing company in Qatar.If you can speak or manage both English and Arabic language you may applyJob Types: Full-time, PermanentPay: ₹50, ₹60,000.00 per monthApplication Question(s):Can you speak Arabic?Do you have MS Office Knowledge ?Work Location: In person

  • Customer Relationship Officer

    2 days ago

    Kozhikode, Kerala, India Helett Enterprise LLP Full time ₹ 1,44,000 - ₹ 18,00,000 per year

    Job Title: Customer Relation OfficerLocation: Hilite Business Park, CalicutJob Type: Full-TimeIndustry: E-commerce / Customer ServiceExperience Required: Minimum 1 year in customer support (Amazon, Flipkart, or similar platforms preferred)Job Summary:We are seeking a proactive and customer-focused Customer Relation Officer to join our team at Hilite Business...

  • Relationship Manager

    22 hours ago

    Kozhikode, Kerala, India Finquo Versity Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the RoleWe are looking for a Relationship Manager who is passionate about building meaningful client relationships, handling assigned leads, converting leads into active clients, and providing ongoing support to clients. The RM plays a crucial role in achieving sales targets, ensuring client satisfaction, and contributing to the growth of the company's...

  • Premier Relationship Manager

    19 hours ago

    Kozhikode, Kerala, India Wego Consultants Full time ₹ 12,00,000 - ₹ 15,00,000 per year

    Role & responsibilitiesExclusively cross selling to the HNI customers of the banking partner.To derive Insurance Business from assigned Relationship/Channel in the area or zone, to convince the relationship so they can convince their customer to invest in company. To ensure all the pre and post sales support and services to the relationship as well as to the...