
Customer Relationship Manager
5 days ago
Requirements
- Role: Lead a dedicated team focused on handling unhappy customers, running retention strategies, and converting them into revenue.
- Experience Required: Minimum 3+ years in sales, customer retention, and customer service.
- Industry Preference: Any sales-driven industry with proven experience in sales, customer service, and retention.
- Team Handling: should have experience in managing a team.
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Key Responsibilities:
- Design and execute customer retention programs.
- Monitor customer behavior, feedback, and churn patterns.
- Build strong relationships with key clients and resolve escalations.
- Collaborate with sales, marketing, and service teams to enhance customer experience.
- Analyze retention metrics and prepare performance reports.
Job Type: Full-time
Pay: ₹20, ₹30,712.05 per month
Work Location: In person
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