Service Desk Lead

6 days ago

Bengaluru, Karnataka, India Happiest Minds Technologies Full time ₹ 1,50,000 - ₹ 28,00,000 per year

Job Description:

  • Should have Service Desk Knowledge with strong communication Skill.
  • Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot.
  • Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools).8
  • System Admin knowledge on Cloud and On-prem Infrastructure.
  • Should have moderate/fair knowledge on O365 admin, Intune, Exchange Online, Teams Admin Centre, Azure.
  • End user issues troubleshooting.
  • Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts.
  • Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc.
  • On-Prem (must know AD, Domain Controller).
  • Must know 'Service-Now' and familiar with ITIL process.
  • Good interpersonal skills and ability to communicate with the US or Foreign customers following the generic quality metrices.

New Shift Timings will be:

  • 7am to 4pm
  • 3pm to 12am
  • 11pm to 8am

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