Lead- Global IT Service Desk

1 week ago

Bengaluru, Karnataka, India Omam Consultants Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • Lead the global IT Service Desk operations
  • Develop and manage IT service processes aligned with ITIL best practices
  • primary point of contact for IT service-related escalations
  • drive continuous improvement
  • Collaborate with cross-functional global teams
  • optimize service monitoring, reporting, and tracking
  • Drive automation and self-service initiatives
  • managing global IT support teams across different time zones

Preferred candidate profile

  • Bachelor's or Masters degree in Computer Science or equivalent
  • 5+ years of experience in IT Service Management, with at least 2 years in a leadership role.
  • Strong knowledge of ITIL principles
  • experience in ITSM tools such as ServiceNow, etc
  • Good knowledge of modern IT security concepts, Zero-Trust frameworks, and Cloud-based IT environments.
  • Strong knowledge of ITIL principles and experience in ITSM tools such as ServiceNow, etc

  • Lead, Service Desk

    2 weeks ago

    Bengaluru, Karnataka, India Zones Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionRole: Service Desk Team LeadPosition OverviewThe Service Desk Team Lead has the responsibility for leading the day-to-day operation of the service desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritization, escalations & resolutions of incidents and requests. The Service Desk Team Lead is...

  • Service Desk Team Lead

    4 days ago

    Bengaluru, Karnataka, India Betsol Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Service Desk Team Lead Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's...

  • Service Desk Team Lead

    1 day ago

    Bengaluru, Karnataka, India Betsol Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Service Desk Team Lead Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's...

  • Service Desk

    3 days ago

    Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Service Desk - Technical Support Req ID: 334443 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk - Technical Support to join our team in Bangalore, Karnātaka...

  • Service Desk Team Lead

    1 day ago

    Bengaluru, Karnataka, India BETSOL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...

  • Service Desk Team Lead

    20 hours ago

    Bengaluru, Karnataka, India Betsol Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionBETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...

  • IT Service Desk Team Lead

    1 week ago

    Bengaluru, Karnataka, India Innovatia Inc. Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...

  • Team Lead- Service Desk

    2 weeks ago

    Bengaluru, Karnataka, India Ghrs Training Full time ₹ 10,80,000 per year

    Require 2 years exp as a Team lead on paperSkills- ITIL/ITSM/Incident/Ticketing/IT Support/IT Service desk/Technical supportTotal 4 years exp in Service deskBangaloreCTC- 9 LPAGraduatesWFONight Shifts/Rotational shiftsContact

  • Service Desk Agent

    2 weeks ago

    Bengaluru, Karnataka, India A&O IT Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    6 month fixed term contract working UK office hoursAs Service Desk Agent (SDA), you will ensure a consistent quality of service for the installation, maintenance, and break fix incidents by way of incident ownership, monitoring, tracking and communication resulting in the adherence to customer Service Level Agreements and the delivery of exemplary levels of...

  • Senior Service Desk

    2 days ago

    Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Service Desk - Technical Support Req ID: 334441 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Service Desk - Technical Support to join our team in Bangalore,...