Associate / Product Manager (Technical)

Who We Are
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

Who You Are
You will be a liaison between Technology and other Business Functions to ensure sound business solutions are formed and implemented with quality. You are responsible for facilitating the flow of ideas and information between departments.

What You'll Do

• Contribute into the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Completing research and providing analysis as needed to support Management in decision making
• Analyse consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Gain a deep understanding of existing systems, customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Works with a cross-functional team to ensure fulfilment of product requirements, evaluates product performance and transition products from development to commercialization
• Assists in determining product delivery and deployment dates for new product releases, feature and maintenance releases and regular corrective service or service pack releases.
• Facilitating business needs and priority identification
• Assist in Developing and executing proposed business and technical solutions
• Assist in the research and investigation of escalated production issues and engage teams for resolution
• Track incidents through completion while providing regular updates to both internal and external customers
• Document business impact, research and resolution steps and long-term preventative measures via incident reports
• Provide regular severity updates to Senior leadership, Others

What You'll Need

• A Bachelor's/Master's Degree with 4+ years' work experience in Product Management or Business Analysis
• Good technical understanding of Product Development Lifecycle along with API integrations, SQL etc.
• Good understanding of technology system interfaces and data integration, networks, Client/Server and operating systems
• Knowledge of Business Process Modelling using decision tables/trees and data flows, etc.
• Strong customer service skills with excellent relationship management skills with the ability to interact positively and successfully across all levels of associates and managers to meet business needs
• Strong written, oral, and interpersonal communication skills
• Willingness to develop industry-related knowledge
• Analytical, organized with excellent written and verbal communication skills
• Must be a self-starter, flexible and motivated
• Great to have experience in BFSI Industry across Annuity, mutual funds, financial services, or life insurance

WHAT'S IN IT FOR YOU?
Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, PF, incentive/bonus opportunity, tuition reimbursement, and so much more. We're looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.