Customer Relationship Officer

5 hours ago

Salem, Tamil Nadu, India IPCS Global solutions pvt ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year
You will be responsible for building, maintaining, and enhancing customer relationships to ensure satisfaction and loyalty. Additionally, you will provide solutions and effectively resolve customer queries, while meeting and exceeding sales and service targets consistently. It will be your duty to maintain accurate records of customer interactions and transactions, as well as collaborate with internal teams to enhance customer service and overall experience. Qualifications required for this role include a Bachelor's degree in Business Administration, Marketing, Finance, or a related field. You should have a minimum of 3 years of experience in the Insurance, Banking, or Educational sector, along with a strong understanding of customer relationship management principles. Key Responsibilities: - Build, maintain, and enhance customer relationships to ensure satisfaction and loyalty - Provide solutions and resolve customer queries effectively - Meet and exceed sales and service targets consistently - Maintain accurate records of customer interactions and transactions - Collaborate with internal teams to enhance customer service and overall experience Required Qualifications: - Bachelor's degree in Business Administration, Marketing, Finance, or related field - Minimum 3 years of experience in Insurance, Banking, or Educational sector - Strong understanding of customer relationship management principles Key Skills: - Excellent communication and interpersonal skills - Customer-centric mindset - Goal/Target-oriented approach - Problem-solving and negotiation abilities - Time management and organizational skills - Ability to work independently and as part of a team Location of Work: 2nd Floor, Maheshwari Complex, Meyanoor Main Road, 5 Roads, Salem, Tamil Nadu To apply, send your CV to hidden_email or contact hidden_mobile.,

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