E-commerce Operations Executive

4 days ago

Cochin, Kerala, India biotics lab Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Title: E-Commerce Operations Executive

Location: Kakkanad, Kochi

Employment Type: Full-time

Job Summary:

We are looking for a detail-oriented and proactive E-Commerce Operations Executive to manage day-to-day operations across online marketplaces and company platforms. The role involves order management, inventory coordination, product listing, reporting, and ensuring seamless customer experience.

Key Responsibilities:

  • Order Management:

  • Process and monitor online orders across multiple marketplaces (Amazon, Flipkart, Shopify, etc.).

  • Coordinate with logistics partners to ensure timely dispatch and delivery.

  • Track returns, replacements, and cancellations.

  • Inventory & Product Management:

  • Coordinate on boarding of new products across the online platforms

  • Update and maintain accurate stock levels across platforms.
  • Ensure product listings are updated with correct content, images, prices, and offers.

  • Monitor product visibility, reviews, and ratings on marketplaces.

  • Operations & Coordination:

  • Liaise with warehouse and supply chain teams to maintain smooth order flow.

  • Coordinate with finance for payment reconciliation and settlement tracking.

  • Handle vendor/marketplace communications regarding account health and compliance.

  • Performance Monitoring & Reporting:

  • Track daily sales, returns, and operational KPIs.

  • Prepare weekly/monthly reports on sales, inventory, and operational performance.

  • Identify process gaps and suggest improvements.

  • Customer Support Assistance:

  • Work with the customer support team to resolve escalations.

  • Ensure high levels of customer satisfaction by minimizing operational errors.

Key Skills & Requirements:

  • Graduate in Business Administration, Commerce, or related field.
  • 1–3 years of experience in e-commerce operations/marketplace handling.
  • Strong knowledge of online platforms (Amazon Seller Central, Flipkart Seller Hub, Shopify, etc.).
  • Proficiency in MS Excel / Google Sheets (pivot tables, VLOOKUP, reporting).
  • Good communication, coordination, and problem-solving skills.
  • Ability to multitask and work under tight deadlines.
  • Detail-oriented with a strong sense of accountability.

Job Types: Full-time, Permanent

Pay: ₹180, ₹240,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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