Customer Care Executive
7 days ago
Roles and Responsibilities
- Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
- Provide accurate information about products/services to customers through effective communication.
- Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
- Collaborate with internal teams to resolve complex issues that require escalation.
Desired Candidate Profile
- 1 years of experience in BPO/Call Centre environment handling international voice process or similar role.
- Excellent verbal and written communication skills in English language proficiency required.
- Ability to work flexible shifts including rotational shifts as per business requirements.
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