Customer Care Executive

7 days ago


Gurgaon, Haryana, India Transcom Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  • Provide accurate information about products/services to customers through effective communication.
  • Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
  • Collaborate with internal teams to resolve complex issues that require escalation.

Desired Candidate Profile

  • 1 years of experience in BPO/Call Centre environment handling international voice process or similar role.
  • Excellent verbal and written communication skills in English language proficiency required.
  • Ability to work flexible shifts including rotational shifts as per business requirements.


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