Business Head
1 day ago
Business Head @ Position Overview
, a leading WhatsApp CX suite, is seeking an exceptional Business Head to lead the company's growth trajectory and strengthen its market position. The ideal candidate will have a proven track record of driving business success in SaaS or technology-driven environments, an entrepreneurial mindset, and the ability to lead cross-functional teams toward achieving ambitious goals.
Key ResponsibilitiesStrategic Leadership
Develop and implement business strategies to achieve revenue, profitability, and market share goals.
Identify and capitalize on growth opportunities in both domestic (India) and global markets.
Align company operations with customer-centric strategies, ensuring the ideal customer profile (ICP) is effectively targeted.
Sales and Marketing Leadership
Drive the sales and marketing teams to deliver consistent revenue growth.
Build and optimize go-to-market (GTM) strategies tailored for 's offerings.
Lead high-value partnerships and collaborations to enhance brand positioning.
Operational Excellence
Oversee day-to-day operations, ensuring efficiency and scalability across all business functions.
Ensure robust systems are in place to monitor KPIs and performance metrics.
Team Management
Build, lead, and mentor high-performing teams across sales, marketing, operations, and customer success functions.
Foster a culture of accountability, collaboration, and innovation.
Financial Oversight
Manage budgeting, forecasting, and financial planning to ensure sustainable growth.
Optimize costs while driving revenue through strategic initiatives.
Customer Success and Retention
Enhance customer experience through product innovation and service excellence.
Work closely with the product team to ensure alignment with market needs and customer feedback.
MBA or equivalent advanced degree in Business, Marketing, or related fields.
8+ years of experience in leadership roles, preferably in SaaS, technology, or CX-driven environments.
Strong understanding of the WhatsApp API ecosystem and CX solutions is a significant advantage.
Proven ability to develop and execute GTM strategies for B2B SaaS products.
Exceptional communication, negotiation, and stakeholder management skills.
Data-driven decision-making approach with a sharp focus on metrics and results.
Entrepreneurial mindset with a track record of scaling businesses or teams.
Deep understanding of customer acquisition, retention, and upselling strategies.
Experience in selling to SMBs and large enterprises in Indian and global markets.
Passion for CX and driving meaningful impact for customers.
Opportunity to lead a fast-growing SaaS company.
Competitive compensation package with performance-based incentives.
Collaborative and innovative work environment.
Chance to work on cutting-edge technology in the customer experience space.
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DoubleTick is a mobile-first conversational CX and CRM built on top of WhatsApp Business API to unlock WhatsApp's marketing and sales capabilities. It offers top-notch features, including a central team inbox, bulk broadcasting and analytics, bot studio, commerce and cataloging, chatbots, and role-based access. For more details, check out our website:
Today we have over 7000+ customers across 140+ countries using our technology to grow digitally. Backed up by investors from Silicon Valley, Info Edge Ventures, and BEENEXT Asia, we are headquartered in Mumbai, India.
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