Customer Service Team Lead

2 weeks ago


Gurugram Jaipur, India Acme Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

Supervise, mentor, and support a team of customer service representatives (CSRs).

Monitor individual and team performance against KPIs (e.g., AHT, FCR, CSAT, NPS).



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