Customer Service Team Leader

1 day ago


Gurugram, India Quanteq Solutions Full time

Job description

About us:

Quanteq Solutions is known as a renowned BPO possessing good experience in the industry by offering a quality-focused Inbound and Outbound solution, providing exceptional services and unparalleled customer satisfaction. As part of our dedication to delivering excellence, we are seeking a skilled Customer Disputes Specialist/TL to join our dynamic team.

Responsibilities

  1. Address any issues or delays in the dispatch process promptly and effectively.

  2. Collaborate with customer service and sales teams to provide updates on order statuses and resolve any customer inquiries or concerns.

  3. Implement and adhere to company policies and procedures related to dispatch operations.

  4. Ability to take right decision on the spot to resolve customer disputes

  5. Serve as the primary point of contact for customers involved in disputes, providing clear and timely communication regarding the status of their case and any necessary actions.

  6. Work closely with various internal departments, including customer service, sales, and finance, to gather relevant information and resolve disputes in a timely manner.

  7. Analyze customer dispute data to identify trends, recurring issues, and opportunities for process improvement.

Skills

  1. Excellent verbal and written communication in English

  2. Good decision maker and team handling experience, good in handling escalations

  3. 3-8 years' experience as a Customer support Team Lead

  4. Ability to work in early morning/mid night

  5. Ability to work for 6 days

  6. Experience in Packers & Movers is a plus point

  7. Salary upto CTC 5.5 LPA

  8. Job Location: Gurgaon (WFH Temporary)

Benefits:

  • Leave encashment
  • Provident Fund
  • Great opportunity to grow


  • Gurugram, India Onecom Full time

    Join our Team as a Customer Service Team Leader Location: Gurgaon About the role: Are you a natural leader with a passion for delivering exceptional customer experiences? As a Customer Service Team Leader, you'll lead a team of Customer Service Advisors, driving performance and engagement while ensuring service excellence across every interaction. You'll be...

  • Team Leader

    1 day ago


    Gurugram, India Valuedrive Technologies Full time

    Job Title: Team Leader - Escalations/Customer Support Location: Gurugram 6 days Working Point of Contact: or connect with us at Role Overview: We are looking for a Customer Support Team Leader to lead a high-performance support team focused on delivering exceptional service to our customers. This role is best suited for someone who has experience managing...


  • Gurugram, Haryana, India Team Vcosmos Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Team Leader

    1 day ago


    Gurugram, India Travel Empire Holidays Private Limited Full time

    Job Title: Team Leader/ Manager – Holiday Packages Experience: 3-6 years Location: Sector 51, Gurugram Industry: Travel and Tourism Budget up to 6 LPA Apply: Share resume overPreference: Immediate Joiners| 7 Days or Serving Notice Period| Job Summary: We are looking for a dynamic and experienced Team Leader – Holiday Packages to lead our holiday sales...

  • Team Leader

    2 days ago


    Gurugram, India American Express Full time

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Team Leader

    1 day ago


    Gurugram, India Canara HSBC Life Insurance Company Full time

    People / Management To take responsibility for the day-to-day supervision of any direct reports. To delegate tasks as and when appropriate to team members to ensure the effective and efficient running of the department. To develop staff through coaching, advice, and motivational techniques to help the Call Centre and Guest Services teams to maximize customer...

  • Team Leader

    1 day ago


    Gurugram, India IGT Solutions Full time

    Job Title: Team Leader/ Assistant Manager- International Process (German Language Support)Location: (Gurgaon)Work Mode: Work From Office (WFO)Working Days: 5 Days a WeekShift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader/ Assistant Manager with proficiency in German language and a strong background in...

  • Team Leader

    1 day ago


    Gurugram, India Paisabazaar Full time

    Urgent Opening in Paisa bazaar for Team Leader Role for Core Recovery Collection Team Leader. (DRA Certified) Minimum 3+ years Experience for Team Leader. Interested ones can share their resume @ HR JAISHREE. Looking candidates with hands on experience in Debt Recovery + People Management Process - Core Recovery Shift - Day shift only Working Days - 6 Days...

  • Customer Service

    1 day ago


    Gurugram, India NatWest Group Full time

    Join us as a Customer Service & Operations Unit Leader If you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activities We'll look to you to lead by example by making customer calls to identify and understand customer needs and...


  • Gurugram, India Hiresquad Full time

    Leading BPO in Gurgaon Hiring For Team Leader/Sr Team Leader//Assistant Manager International Voice Process CTC UPTO 12.5 LPA Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Require Excellent Communication skills in English in Written & Verbal Call or mail CV...