
Customer Service Team Leader
1 day ago
Job description
About us:
Quanteq Solutions is known as a renowned BPO possessing good experience in the industry by offering a quality-focused Inbound and Outbound solution, providing exceptional services and unparalleled customer satisfaction. As part of our dedication to delivering excellence, we are seeking a skilled Customer Disputes Specialist/TL to join our dynamic team.
Responsibilities
Address any issues or delays in the dispatch process promptly and effectively.
Collaborate with customer service and sales teams to provide updates on order statuses and resolve any customer inquiries or concerns.
Implement and adhere to company policies and procedures related to dispatch operations.
Ability to take right decision on the spot to resolve customer disputes
Serve as the primary point of contact for customers involved in disputes, providing clear and timely communication regarding the status of their case and any necessary actions.
Work closely with various internal departments, including customer service, sales, and finance, to gather relevant information and resolve disputes in a timely manner.
Analyze customer dispute data to identify trends, recurring issues, and opportunities for process improvement.
Skills
Excellent verbal and written communication in English
Good decision maker and team handling experience, good in handling escalations
3-8 years' experience as a Customer support Team Lead
Ability to work in early morning/mid night
Ability to work for 6 days
Experience in Packers & Movers is a plus point
Salary upto CTC 5.5 LPA
Job Location: Gurgaon (WFH Temporary)
Benefits:
- Leave encashment
- Provident Fund
- Great opportunity to grow
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