Customer Service Team Leader

3 weeks ago

Gurugram, India Onecom Full time
Join our Team as a Customer Service Team Leader
Location: Gurgaon
About the role:

Are you a natural leader with a passion for delivering exceptional customer experiences? As a Customer Service Team Leader, you'll lead a team of Customer Service Advisors, driving performance and engagement while ensuring service excellence across every interaction.

You'll be responsible for coaching, motivating, and developing your team, managing complaints with empathy and commercial awareness, and helping shape a positive, high-performing environment. If you thrive in a fast-paced setting and love making a difference, this is your opportunity to lead from the front.

What makes you a great fit:
  • Proven experience managing a customer service team in a fast-paced environment
  • Tenacious and target-driven with a proactive mindset
  • Strong people management and coaching skills
  • Excellent communication and listening abilities
  • Calm under pressure with strong problem-solving skills
  • Commercially aware and customer-focused
  • Adaptable, self-motivated, and detail-oriented
  • Skilled in resource planning and performance management
  • Passionate about delivering and inspiring exceptional service
  • Effective at managing change and leading through transitions

Key responsibilities:

  • Plan and manage team resources to meet service level targets
  • Foster a positive team culture and high morale
  • Drive delivery of customer SLAs and improve department KPIs
  • Support onboarding, training, and development of team members
  • Handle and resolve customer complaints with professionalism
  • Monitor and record team performance and service quality
  • Manage customer credit requests with commercial awareness
  • Conduct regular quality checks and provide feedback
  • Support and motivate staff to achieve individual and team goals

Perks for our People:

  • Holidays: 18 days annual leave, + 6 public holidays
  • Other Leave: 7 days casual leave, 7 days sick leave
  • Development: In-House Training Academy
  • Wellbeing: Mental Health support
Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our values:

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.

  • Team Leader

    3 weeks ago

    Gurugram, India Valuedrive Technologies Full time

    Job Title: Team Leader - Escalations/Customer Support Location: Gurugram 6 days Working Point of Contact: or connect with us at Role Overview: We are looking for a Customer Support Team Leader to lead a high-performance support team focused on delivering exceptional service to our customers. This role is best suited for someone who has experience managing...

  • Customer Service Team Leader

    3 weeks ago

    Gurugram, India Quanteq Solutions Full time

    Job description About us: Quanteq Solutions is known as a renowned BPO possessing good experience in the industry by offering a quality-focused Inbound and Outbound solution, providing exceptional services and unparalleled customer satisfaction. As part of our dedication to delivering excellence, we are seeking a skilled Customer Disputes Specialist/TL to...

  • Team Leader

    3 weeks ago

    Gurugram, India Travel Empire Holidays Private Limited Full time

    Job Title: Team Leader/ Manager – Holiday Packages Experience: 3-6 years Location: Sector 51, Gurugram Industry: Travel and Tourism Budget up to 6 LPA Apply: Share resume overPreference: Immediate Joiners| 7 Days or Serving Notice Period| Job Summary: We are looking for a dynamic and experienced Team Leader – Holiday Packages to lead our holiday sales...

  • Team Leader

    3 weeks ago

    Gurugram, India American Express Full time

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Team Leader

    3 weeks ago

    Gurugram, India Canara HSBC Life Insurance Company Full time

    People / Management To take responsibility for the day-to-day supervision of any direct reports. To delegate tasks as and when appropriate to team members to ensure the effective and efficient running of the department. To develop staff through coaching, advice, and motivational techniques to help the Call Centre and Guest Services teams to maximize customer...

  • Team Leader

    3 weeks ago

    Gurugram, India IGT Solutions Full time

    Job Title: Team Leader/ Assistant Manager- International Process (German Language Support)Location: (Gurgaon)Work Mode: Work From Office (WFO)Working Days: 5 Days a WeekShift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader/ Assistant Manager with proficiency in German language and a strong background in...

  • Team Leader

    3 weeks ago

    Gurugram, India Paisabazaar Full time

    Urgent Opening in Paisa bazaar for Team Leader Role for Core Recovery Collection Team Leader. (DRA Certified) Minimum 3+ years Experience for Team Leader. Interested ones can share their resume @ HR JAISHREE. Looking candidates with hands on experience in Debt Recovery + People Management Process - Core Recovery Shift - Day shift only Working Days - 6 Days...

  • Team Leader//Sr Team leader//International BPO

    3 weeks ago

    Gurugram, India Hiresquad Full time

    Leading BPO in Gurgaon Hiring For Team Leader/Sr Team Leader//Assistant Manager International Voice Process CTC UPTO 12.5 LPA Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Require Excellent Communication skills in English in Written & Verbal Call or mail CV...

  • Team Leader

    4 days ago

    Gurgaon Sector , Gurugram, Haryana, India TaskUs Full time ₹ 6,32,251 per year

    Imagine yourself going to work with one thing on your mind: to provide the bestcustomer experience to your clients. As you look at your tasks for the day, you shouldbe able to drive the performance of teammates in order for them to continuously hittheir goals. You must be able to coach and manage the teammates under yoursupervision and act as a bridge...

  • Team Leader

    2 weeks ago

    Gurgaon Sector , Gurugram, Haryana, India Travel Empire Full time ₹ 3,00,000 - ₹ 4,80,000 per year

    Job Title: Team Leader/ Manager – Holiday PackagesExperience: 3-6 yearsLocation: Sector 51, GurgaonIndustry: Travel and TourismApply: Share resume over or Preference: Immediate Joiners| 7 Days or Serving Notice Period|Job Summary: We are looking for a dynamic and experienced Team Leader – Holiday Packages to lead our holiday sales and operations team....