Manager, Enterprise Onboarding and Learning Delivery

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Enterprise Onboarding is seeking a highly skilled facilitator and strategic program manager to deliver exceptional in-person onboarding experiences and support enterprise learning initiatives. This role requires someone who can confidently lead sessions and actively contribute to skilling and leadership development delivery across all levels—up to and including executives.

As the Manager, Enterprise Onboarding, you will be responsible for shaping a world-class onboarding journey that sets every new hire—regardless of level, function, or location—on a path to long-term success. This is a highly visible role that blends facilitation excellence with program strategy and operational execution. Your leadership will directly influence how new hires experience our culture, understand our business, and integrate into a dynamic, high-performing organization.

In this role, you'll oversee key components of our global onboarding program while managing regional delivery and stakeholder alignment. You'll serve as the face of Salesforce for new hires during their earliest interactions and play an integral part in delivering a Dreamforce-caliber experience. Working in close partnership with our Integration Excellence and Enterprise Learning Portfolio Strategy teams, you'll help ensure our onboarding approach is centralized, cohesive, and continually innovated to meet the evolving needs of our business.

Responsibilities:

* Advanced Facilitation & Delivery Skills - Required
* Demonstrated excellence in facilitating live, in-person programs, and virtually, for audiences ranging from new hires, including all levels and functions, to executive leaders.
* Ability to create inclusive, psychologically safe learning environments that foster connection, learning, culture and impact from day one.
* Deep skill in reading the room, adapting facilitation style based on learner needs, group dynamics, and organizational tone.
* Experience facilitating programs with complex learning objectives and cross-functional participants in both corporate and enterprise settings.
* Comfort and credibility in presenting to senior leadership, with the polish, presence, and command to engage and influence at the executive level.
* Skilled at balancing structured delivery with agility—adjusting on the fly without sacrificing the learning experience.
* Familiarity with adult learning principles and a variety of learning modalities.
* Lead engaging, in-person and virtual onboarding sessions that run 2x monthly, in both modalities.
* A true passion for impact through facilitation of key onboarding and learning programs; committed to continuous learning delivery excellence, often supporting 3+ in-person programs a month.
* Global Program Management: Help design, execute, and evolve our high-impact onboarding programs aligned with enterprise learning strategy and rapidly-evolving business needs.
* Stakeholder Management and Collaboration: Partner with business leaders, HR, and L&D colleagues to ensure programs reflect enterprise priorities and stakeholder input.
* Enterprise Skilling & Leadership Development Support: Collaborate with skilling and leadership development teams to co-facilitate, coach, and/or support sessions, including those designed for executive leaders both in-person and virtually. 
 * Examples include: Managing at Salesforce, Agentforce Learning Day, M&A Enterprise Onboarding and Learning experiences, and more.
* Continuous Improvement: Gather and analyze feedback, identify trends, and continuously refine and enhance onboarding and enterprise learning experiences.
* Measurement & Reporting: Ability to define KPIs and deliver regular reporting on onboarding effectiveness, business impact, and new hire / learner engagement.

Requirements:

* 10+ years of experience in onboarding and/or learning & development facilitation, with a proven ability to deliver engaging, high-impact learning experiences.
* Exceptional in-person facilitation skills with confidence presenting to audiences across all levels, including senior leadership and executives.
* Comfortable working 3–4 days per week in-office, with a strong presence and ability to lead in live environments and connect with local team and stakeholders.
* Deep passion for culture-building and employee engagement, with a focus on creating a sense of belonging from day one.
* Strong strategic thinking and attention to detail, with the agility to shift quickly between planning and execution.
* Ability to operate independently, manage day-to-day program logistics, and influence stakeholders across functions and regions.
* Experience partnering with global teams and navigating cross-functional collaboration in a fast-paced environment.
* Familiarity with Salesforce, Slack, and Google Workspace tools preferred.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.