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Retail Sales Manager

2 weeks ago

Faridabad, Haryana, India Infinity Advertising Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • Lead and manage daily operations of the retail print store(s)
  • Drive in-store sales of printing services such as digital, offset, large-format, and promotional printing
  • Develop and implement retail sales strategies to achieve monthly and annual targets
  • Manage and mentor a team of retail sales associates and print service staff
  • Maintain high levels of customer satisfaction through excellent service and print solution consulting
  • Educate customers on product offerings, turnaround times, and pricing
  • Oversee quoting, invoicing, and print job tracking using POS and print MIS systems
  • Coordinate with production and design departments to ensure timely and accurate job delivery
  • Manage inventory of print supplies, paper stock, and promotional items
  • Monitor store KPIs (sales, margin, foot traffic, repeat business) and report performance metrics
  • Ensure compliance with safety, quality, and company branding standards
  • Handle escalated customer issues or job discrepancies with professionalism and urgency

Key Skills & Competencies:

  • Strong understanding of print production processes (digital, offset, large-format, finishing)
  • Proven leadership skills in a retail or print environment
  • Strong customer service and consultative selling abilities
  • Experience with point-of-sale (POS) and print MIS systems (e.g., EFI, PrintSmith, PressWise)
  • Knowledge of quoting and estimating print jobs
  • Excellent communication, problem-solving, and team management skills
  • Ability to multitask in a fast-paced, deadline-driven environment
  • Sales-driven with a keen eye for identifying upselling and cross-selling opportunities Role & responsibilities

Preferred candidate profile