Customer Experience Engineer

Responsibilities: The Flight Booking Agent role entails coordinating flight arrangements for customers, seeking the most competitive airfares, driving sales, and managing payment processing. The ideal candidate should possess robust customer service skills, exhibit exceptional organizational capabilities, and be proficient at working autonomously. Are you in search of a capable and driven professional for this role? Look no further. Our preferred candidate embodies the subsequent attributes, ensuring top -tier performance and a valuable contribution to our organizational triumph: Proficient Customer Service Abilities: Our candidate excels in interpersonal communication, prioritizing a customer -centric approach to deliver exceptional service and address client requirements adeptly. Organizational Proficiency and Time Management: Effective organization is paramount, enabling the candidate to manage multiple tasks efficiently, prioritize assignments astutely, and meet deadlines with meticulous attention to detail. Sales Lead Generation: Armed with a sharp instinct for identifying and pursuing new sales prospects, our candidate serves as a pivotal force in attaining sales goals and fostering business expansion. Independent Initiative: Demonstrating self -driven motivation and the capacity to operate independently, our candidate takes ownership of tasks, rendering informed decisions to achieve impactful outcomes. Flexible Scheduling: Willingness to work flexibly, encompassing evenings and weekends as needed, underscores the candidate's commitment to meeting customer demands and ensuring comprehensive coverage. Adaptability to Change: The candidate's embrace of change and eagerness to acquire fresh skills positions them to shoulder additional responsibilities and confront new challenges head -on. By elevating these factors, we seek an agile professional poised to excel in this role, poised to significantly contribute to our organizational triumph. Join us in an endeavor that upholds a commitment to excellence, delivering unparalleled service to our esteemed clientele. Roles and Responsibilities: As a Travel Executive within our organization, you will be entrusted with delivering exceptional customer service and streamlining the booking process for our esteemed clients. Your core responsibilities encompass: Grasping Customer Requirements: Devote time to comprehensively understanding customer travel preferences and needs, encompassing travel dates, destinations, budget considerations, and any specialized requests. Securing Optimal Airfares: Leverage your industry acumen and expertise to secure the most budget -friendly flight options for clients, ensuring they receive the finest deals available. Facilitating Sales and Ticket Issuance: Execute sales proficiently by presenting suitable flight selections to customers and issuing tickets through our booking system. Diligent Follow -Up: Display proactive outreach to potential clients via phone communication, delivering updates, addressing inquiries, and assisting throughout the booking process. Booking and Payment Management: Secure bookings using the booking system and oversee payment processing, meticulously managing all essential documentation—such as ticket orders, credit card copies, and identification documents—to guarantee correct processing. Dispensing Travel Guidance: Provide expert counsel to clients regarding travel arrangements, including visa information, passport requirements, and other critical travel documents. E -ticket Issuance: Execute the issuance and dispatch of electronic tickets to clients efficiently, ensuring they possess all requisite travel information. Communication and Information Updates: Keep clients well -informed regarding any modifications to their bookings, encompassing alterations in flight schedules or other pertinent travel -related data. Resolution of Complaints and Challenges: Display attentiveness and responsiveness to customer complaints and concerns, working diligently to resolve issues and ascertain customer contentment. Email Handling: Skillfully organize and track emails to guarantee prompt responses and efficient follow -ups with clients. As a valued component of our team, your unwavering commitment to impeccable customer service and meticulous attention to detail will play a pivotal role in creating indelible travel experiences for our clientele. Your position holds integral significance in our organizational accomplishments and customer gratification. RequirementsBachelor's degree in Engineering, Science, or related fields 0 -3 years of experience in either customer service or sales/ voice process Robust aptitude for providing excellent customer service. Outstanding verbal and written communication abilities. Skillful utilization of the Microsoft Office Suite. Capable of both independent work and effective teamwork. Flexibility in working hours, which may include nights and weekends. (Night Shift only) Preferred proficiency in multiple languages.Benefits Shift allowance (Variable up to Rs.25,000/month) Monthly bonus/incentive (variable up to Rs. 90,000/month) ESI/PF with employer matching after confirmation Paid leave. If you are a highly motivated and customer -oriented individual with a strong work ethic, we encourage you to apply for the Flight Booking Agent position. We offer a competitive salary and benefits package, and we are committed to providing our employees with a positive work environment.