Support Engineer

2 weeks ago

Gurgaon, Haryana, India Z1 Tech Full time ₹ 6,00,000 - ₹ 18,00,000 per year
About VDO.AI : Vdo.AI is becoming the dominant form of content consumption on the internet and our platform helps publishers transition to the future. Our proprietary technology platform provides the video player, video streaming, video content and video advertising in an end to end offering to some of the biggest publishers on the internet. Our aim is to integrate the best advertisers with qualified publishers, to enable a high value video advertising ecosystem to thrive. Within a short span of 2 years, we are working with over 800+ websites, streaming over 2 petabytes of video content and serving over 3 billion ads every month. Responsibilities
  • Lead end-to-end development across backend ) and frontend (JS/HTML/CSS). Oversee architecture, code quality, and scalable solution design.
  • Integration Support: Troubleshoot and resolve Level-2 technical issues related to ad tags, SDKs, and player integrations for publishers.
  • Diagnose JavaScript errors, tag misfires, VAST/VPAID issues, and ad-delivery failures with quick turnaround time.
  • Ensure smooth integration experience, high success rates, and minimal escalations from publishers.
  • Meet defined SLAs for issue resolution and maintain high CSAT scores.
  • Work closely with Product, Engineering, and AdOps teams to escalate and resolve complex problems.
  • Create and maintain detailed documentation on recurring issues, solutions, and best practices.
  • Analyze logs, player events, API calls, ad responses, and network activity to ensure optimal ad performance.
Requirements
  • 0 - 2 years of experience in JavaScript, browser debugging tools, and network analysis.
  • Hands-on experience with VAST/VPAID, programmatic advertising, GAM, and ad tag troubleshooting.
  • Solid understanding of HTML, DOM, cookies, CSP, CORS, and HTTP network calls.
  • Ability to break down technical issues using logs, API responses, player events, and payloads.
  • Prior experience supporting web, mobile web, or OTT ad tech integrations.
  • Ability to explain complex technical topics in a simplified and clear manner.
About Z1 Tech:
Z1 Tech (Great Place to Work-Certified) is a technology first company which strives to innovate digital advertising and marketing to streamline automation in favour of humankind. Our mission is to build for the future. We believe in trying to play where the technology is going, not where it has been. This has enabled us to bet on the future and build successful brands like VDO.AI, Plunic, Receptix and Jnee. Our offices are located in the US and in India (Gurugram).
At VDO.AI, we think innovatively. We are diverse and celebrate each other's achievement and knowledge. We believe that equality in the workplace drives progress and works as a catalyst to holistic growth. Started with just 5 core members, we are now a team of over 150 people who adhere to different values, beliefs, experiences, backgrounds, and preferences, it still seems like day one. 
We're committed to creating a dynamic work environment that values diversity and inclusion and represents employees across various skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations, and gender identities. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Support Engineer

    8 hours ago

    Gurgaon, Haryana, India Graviton Research Capital LLP Full time

    Graviton is a privately funded quantitative trading firm striving for excellence in financial markets research. We are seeking a skilled Support Engineer tobe the first line of defense for ensuring the reliability, availability, and performance of our databases, services, and trading support systems.You'll not only monitor, troubleshoot, and resolve...

  • IT Support Engineer

    11 hours ago

    Gurgaon, Haryana, India Impetus Full time

    QualificationIT Support Engineer For L1 technical support for Gurgaon location.RoleEnduser support on multiple platforms and applications.Windows, Mac, Linux OS installations and troubleshooting.Security tools installations and troubleshooting.Remote support skills.Internal secuirty audits knowledge/exp.Basic level network support.Hardware level...

  • It Support Engineer

    6 days ago

    Gurgaon, Haryana, India OYO Full time

    Job Description IT Support EngineerLocation: GurgaonExperience: 2+ YearsEmployment Type: Off-RollRole OverviewWe are seeking a proactive and skilled IT Support Engineer with 2+ years of hands-on experience in IT support and troubleshooting. The candidate will be responsible for providing end-user technical assistance, resolving IT issues, managing IT assets,...

  • It Support Engineer

    4 days ago

    Gurgaon, Haryana, India Treis Solutions Full time

    Job SummaryThe Junior IT Support Engineer is responsible for providing first-level technical assistance and support for computer systems, hardware, software, and network issues. The role ensures smooth IT operations across the organization by resolving user issues, maintaining IT assets, and assisting with system updates and installations.Key...

  • It Support Engineer

    2 days ago

    Gurgaon, Haryana, India OYO Full time

    Role & responsibilitiesProvide Level 1 & Level 2 IT support for hardware, software and network-related issuesTroubleshoot laptops/desktops (Windows & macOS), printers and peripheralsManage IT onboarding & offboarding (laptop allocation, access setup, asset recovery)Support and manage email systems, VPN, antivirus and collaboration toolsDiagnose and resolve...

  • Lead Support Engineer

    11 hours ago

    Gurgaon, Haryana, India Talentxo Full time

    **Job Title:** Lead Support Engineer (B2B SaaS)**Location:** Gurugram (Onsite)**Experience:** 5–8 Years**Work Mode:** 5 Days WFOWe are hiring a **Lead Support Engineer** for a **B2B SaaS product company** working on large-scale enterprise platforms.**Role Overview**This is a senior, hands-on role responsible for owning critical customer escalations,...

  • Support Engineer

    1 week ago

    Gurgaon, Haryana, India Graviton Research Capital LLP Full time

    Graviton Research Capitalis a cutting-edge high-frequency trading (HFT) firm that blends technology, quantitative research, and advanced algorithms to trade global financial markets. Our team of world-class technologists, researchers, and traders collaborates to push the boundaries of what's possible in automated trading.Role OverviewWe are seeking aSupport...

  • Support Engineer

    2 weeks ago

    Gurgaon, Haryana, India Saxo Bank Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Location- Gurgaon (On site)We are seeking a skilled and motivated Support Engineer with excellent communication skills to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of applications, desktop systems and related...

  • Application Support Engineer

    4 days ago

    Gurgaon, Haryana, India MSM Global Education Full time

    Application Support EngineerLocation: Gurugram (Onsite)Experience: 2-3 YearsAbout the RoleLooking for an Application Support Engineer with ITIL experience and production support exposure.Key ResponsibilitiesProvide L1/L2 application support in a 247 environment.Troubleshoot incidents using monitoring tools.Work with JIRA, ServiceNow for ticket...

  • Technical Support Engineer

    1 week ago

    Gurgaon, Haryana, India Ahead WebSoft Technologies Full time

    Company Description:Ahead WebSoft Pvt. Ltd. is a software development company based in Gurugram, India, dedicated to creating outstanding software products. Our customer-centric approach allows us to work with clients across various domains and project sizes. We deliver cost-effective solutions tailored to meet customer expectations through our hardworking...