Unit Head Administration
1 day ago
Job Description: Unit Head AdministrationPosition Title: Unit Head – AdminDepartment: AdministrationReporting To: Unit Head / Cluster Head / COOLocation: Hospital Unit1. Job PurposeThe Unit Head – Admin is responsible for delivering a high-quality patient experience, ensuring operational efficiency, maintaining safety and hygiene standards, achieving compliance, and managing vendor and manpower performance. The role oversees four key departments—F&B, Housekeeping, Security, and Maintenance—to ensure smooth, safe, and service-driven hospital operations.2. Key Responsibilities (Aligned to KRAs & KPIs)A. Patient Satisfaction & Experience1. Overall Experience Score – F&B, Housekeeping, Security, MaintenanceAchieve and maintain C-Sat > 95% across four departments.Ensure patient experience data is captured accurately (Med Blaze or equivalent).Drive monthly patient feedback analysis with minimum 30% discharged patient sample size.Implement corrective actions to improve service experience across all touchpoints.B. Service Timeliness & Operational Efficiency1. Cross-Department TAT ComplianceEnsure 95% compliance with Turnaround Times (TATs) across all service departments.Monitor and streamline workflow efficiency in F&B, HK, Security & Maintenance.Coordinate with clinical teams to avoid delays in patient care and support services.Conduct daily operational briefings and performance tracking.C. Quality, Hygiene & Safety Governance1. Departmental Quality Standards ComplianceEnsure 100% adherence to:Food Safety, Tray Standards & Diet Accuracy (F&B)Cleaning Protocols, Infection Control & BMW compliance (HK)Fire & Safety Systems, Emergency Codes (Security)Preventive Maintenance & Equipment Uptime (Maintenance)Zero major NCs in NABH / FMS audits and closure of minor NCs within 30 days.Conduct regular supervisory rounds and compliance audits across all service areas.Train teams on quality protocols and safety standards.D. Vendor & Manpower Governance1. SLA Delivery & Workforce OversightEnsure 100% SLA adherence across all outsourced vendors (F&B, HK, Security, MEP/Maintenance).Maintain 100% manpower deployment as per sanctioned strength.Monitor productivity, roster management, shift planning, and attendance discipline.Conduct monthly SLA review meetings, highlight gaps, and drive improvement plans.Ensure documentation of vendor performance with scorecards and actionable plans.E. Statutory, SOP & Documentation Compliance1. Regulatory & Audit AdherenceEnsure 100% compliance with all statutory norms across the administrative unit.Oversee timely submission of:MIS reportsAMC logsTemperature logsCCTV auditsMonthly compliance scorecardsEnsure zero open audit points beyond 30 days.Prepare for internal/external audits and drive closure of non-conformities.Ensure complete SOP adherence across departments.F. Cost Control & Resource Optimization1. Budget Adherence Across F&B, HK, Security & MaintenanceMaintain cost budgets for:Outsourced manpowerF&B consumption & inventoryMaintenance R&M, electricity, fuelEnsure resource optimization without affecting service quality.Monitor consumption patterns, variance, and wastage control.Support procurement efficiency and vendor cost negotiations.G. Risk, Safety & Crisis Management1. Operational Safety & Emergency ReadinessEnsure zero sentinel events related to facility services, cleaning, food, fire, or security.Conduct 4 integrated mock drills annually.Ensure 247 readiness of:Fire safety systemsEmergency response teamsCritical equipment uptimeSafe patient movement pathwaysLead emergency preparedness training and crisis response coordination.3. Key CompetenciesStrong leadership of support service teamsHospital operations & facility management expertiseQuality & NABH compliance orientationPatient experience managementVendor management & SLA governanceCost control & resource optimizationCrisis response & safety awarenessAnalytical and data-driven decision-makingStrong communication and stakeholder coordination4. Qualifications & ExperienceGraduate / Postgraduate in Hospital Administration, Business Administration, or related field8–12 years of experience in hospital/healthcare administrationProven experience managing F&B, HK, Security, and Maintenance operationsStrong understanding of NABH, statutory compliance, and facility safetyExperience in managing outsourced team performance and vendor governance5. Internal & External InteractionsInternal: Nursing, Clinical Teams, Quality, HR, Finance, Supply Chain, ITExternal: Outsourced vendors, statutory authorities, service contractors, patients & attendantsInterested candidates can apply via or share their cv on & or whatsapp on
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