Retail Operations Manager

4 days ago

Ludhiana, Punjab, India 11271a2e-b30f-4c23-a49f-68a5c9a2774f Full time ₹ 60,00,000 - ₹ 1,20,00,000 per year

A retail operations manager oversees daily store operations, which includes managing staff, maintaining inventory, and ensuring a positive customer experience to drive sales and profitability. Key responsibilities include developing strategies, implementing company policies, analyzing sales data, and collaborating with other departments like marketing and supply chain. Key responsibilities

  • Staff management: Recruit, train, schedule, and manage store staff, including conducting performance reviews and providing professional development.
  • Operational execution: Oversee day-to-day store activities, ensuring customer service standards are met and company policies are followed.
  • Inventory and logistics: Manage stock levels, conduct assessments, and coordinate with suppliers to optimize inventory and minimize losses.
  • Sales and performance: Develop and implement strategies to improve store sales and profitability, and analyze sales data to identify areas for improvement.
  • Customer experience: Ensure a positive shopping experience for customers and handle customer issues to maintain high satisfaction.
  • Policy and compliance: Implement and enforce company policies and procedures, conduct store audits, and ensure compliance with regulations.
  • Collaboration: Work with other departments, such as marketing, to execute promotional initiatives and with supply chain teams.
  • Financial oversight: Manage budgets, analyze financial reports, and make decisions to maximize profitability.

Required skills

  • Leadership and people management
  • Strong communication and interpersonal skills
  • Analytical and problem-solving abilities
  • Organizational and planning skills
  • Financial acumen and data analysis
  • Strategic and business-minded thinking

Job Types: Full-time, Permanent

Pay: ₹50, ₹70,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Internet reimbursement

Work Location: In person

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