Jwellery Floor Manager

19 hours ago

Ludhiana, Punjab, India Nikkamall Jwellery House Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Key Responsibilities:

  • Oversee day-to-day floor operations to ensure smooth customer service and sales processes.
  • Manage and supervise sales staff, allocate duties, and ensure adherence to company standards.
  • Maintain high levels of customer satisfaction by providing expert guidance and resolving queries/complaints.
  • Ensure proper display, arrangement, and security of jewellery items on the showroom floor.
  • Monitor sales performance, achieve monthly targets, and implement strategies to increase revenue.
  • Coordinate with billing, stock, and back-office teams for seamless operations.
  • Ensure compliance with store policies, SOPs, and safety/security protocols.
  • Train and motivate team members on product knowledge, sales techniques, and customer handling.
  • Handle VIP customers and ensure exceptional service delivery.
  • Prepare daily/weekly reports on sales, staff performance, and inventory requirements.

Key Skills & Competencies:

  • Strong leadership and team management skills
  • Excellent customer handling and communication abilities
  • Knowledge of gold/diamond jewellery products and market trends
  • Ability to manage high-pressure sales environments
  • Strong problem-solving and decision-making skills
  • Good understanding of inventory control and retail operations

Qualifications:

  • Graduate in any discipline
  • Diploma or training in retail management (preferred)
  • Experience in jewellery retail is mandatory/preferred (as needed)

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

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