Call Center Executive

10 hours ago

Mohali, Punjab, India STREAMSOFT SOLUTIONS LLC Full time ₹ 3,00,000 - ₹ 4,00,000 per year

We are a fast-growing start-up looking for energetic and fluent English-speaking professionals to join our International Voice Process team as Customer Support Executives. The role involves handling inbound and outbound calls for international clients, resolving queries efficiently, and ensuring excellent customer satisfaction.

The ideal candidate should have exceptional communication skills, a problem-solving attitude, and the ability to work in a dynamic, fast-paced environment. Freshers with excellent English communication are also encouraged to apply.

Responsibilities:

  • Handle international inbound and outbound calls professionally.
  • Provide accurate information and resolve customer queries promptly.
  • Maintain call logs, feedback, and follow-ups in CRM systems.
  • Meet daily, weekly, and monthly performance and quality targets.
  • Collaborate with the team to ensure smooth operations and process improvement.
  • Work in rotational or night shifts based on client region (US/UK/Canada).

Requirements:

  • Excellent English communication (verbal and written) with a neutral or international accent.
  • Strong listening, analytical, and problem-solving skills.
  • Ability to handle pressure, multitask, and maintain professionalism on calls.
  • Basic computer skills and familiarity with CRM tools.
  • Previous experience in a BPO or international call center is an advantage but not mandatory.

What We Offer:

  • Competitive salary with attractive performance incentives.
  • Paid training and continuous career development.
  • Friendly and supportive work culture.
  • Growth opportunities within a rapidly expanding international process.
  • Shift allowances and additional perks for night shifts.

If you are confident, customer-focused, and ready to be part of an ambitious team, we'd love to hear from you

Job Type: Full-time

Pay: ₹15, ₹30,000.00 per month

Work Location: In person

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