Travel Sales Executive

5 days ago

Mumbai, Maharashtra, India Khyaal Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Type: Full-Time | Rotational Week-offs | Incentive-Based

Role Summary:

The Travel Sales Executive is responsible for selling customized domestic and international travel packages. The role demands hands-on experience in lead handling, destination knowledge, CRM usage, quotation building, and driving high conversion rates while maintaining client satisfaction.

Key Responsibilities:

Sales & Itinerary Conversion:

  • Handle inbound and outbound leads via CRM, WhatsApp, call, email, and web-based

platforms.

  • Analyze customer requirements, recommend suitable destinations, and build

customized itineraries within the clients budget and preferences.

  • Convert leads into confirmed bookings with a target conversion rate of 20-25% on

qualified leads.

  • Prepare quotations using internal rate cards, vendor APIs, and OTA/DMC integrations.
  • Ensure high responsiveness with lead response.

Travel Product Knowledge:

  • Recommend cost-effective travel options for flights, accommodations, transfers,

sightseeing, and visas for destinations across Southeast Asia, Europe, UAE, Maldives,

Mauritius, and domestic hotspots.

  • Maintain familiarity with visa processes, seasonal pricing patterns, travel insurance, and

cancellation norms.

CRM & Sales Workflow Management:

  • Maintain real-time sales activities and updates in CRM
  • Follow standardized lead stages
  • Manage daily follow-ups, callbacks, quote revisions, and upsell/cross-sell touchpoints.

Client Communication:

  • Professionally communicate through calls, emails, voice notes, and WhatsApp to explain

itineraries and address objections.

  • Share Google Docs/PDFs of packages with clear inclusions, exclusions, payment terms,

and cancellation policies.

  • Deliver proposals using presentation tools when required.

Coordination & Execution Support:

  • Coordinate with ticketing, operations, visa, and finance teams for seamless booking and

post-sales support.

  • Share confirmations, vouchers, and pre-travel checklists with clients before departure.
  • Handle rescheduling, cancellations, and rebooking with clear client communication.

Essential Skills:

  • Strong verbal and written communication in English and Hindi.
  • Customer-centric sales approach with objection handling capability.
  • Time management and multitasking under pressure.
  • Basic understanding of P&L per package (cost vs. margin).
  • Collaborative mindset with operations, visa, and post-sales teams.

Work Environment:

  • 5-day work week ( weekend off based on roster).
  • Availability during seasonal surges, long weekends, and holidays.
  • Incentives based on sales target slabs.

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