Quality Assurance Analyst I-International
3 days ago
We are looking for a skilled Quality Assurance Analyst I to join our team in the International sector. The ideal candidate will have 3 to 7 years of experience in quality assurance, preferably in a BPO or call centre environment.
Roles and Responsibility
- Monitor and evaluate agent performance to ensure high-quality customer service.
- Develop and implement effective quality control processes to identify areas for improvement.
- Collaborate with team members to resolve customer complaints and concerns.
- Analyze data and trends to identify process improvements and optimize quality metrics.
- Develop and maintain quality standards and procedures to ensure consistency across teams.
- Provide coaching and feedback to agents to enhance their performance and skills.
Job Requirements
- Proven experience in quality assurance, preferably in a BPO or call centre environment.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills, with the ability to work effectively with team members.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong knowledge of quality control processes and procedures.
- Experience with data analysis and reporting to drive business decisions.
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