Patient Counsellor

About Betterway

Betterway is an outcome focused, full-stack, chronic care platform, deeply rooted in the Ayurvedic science of holistic medicine. We own the Patient journey end to end, making it transparent and accessible for Urban users, who suffer from a chronic lifestyle disorder.

To fulfill this promise, our gene has two intrinsic values:

1.Patient ownership
i.e. owning the patient journey end to end via the diagnosis, panchakarma, medicine, and diet counselling.

2.Platformization
i.e. Stitching the digitally native journey of every experience touchpoint which provides the end user transparency, standardization, and measurability.

Scale & Growth Outlook

By the 5th year into its journey, Betterway would be on its way to treating 5 lakh patients annually. This will be achieved by protocol-driven super specialty among top 4/5 Chronic ailments. Enabled by a world-class, IP-owning care community of nearly 200 clinicians and 300 therapists. In this journey, Betterway IP Medicines and Supplements will be directly consumed by 10Lakh+ Happy users and families of Betterway-treated patients. Betterway will be India's trusted household name & default reference point, for all things related to Ayurvedic medicine, treatment, and supplements

About the role

Betterway treats chronic lifestyle disorders using evidence-based Ayurved, enabled by technology. With a chain of multi-specialty Ayurved OPD care centers where a team of clinicians and paramedics, Betterway is dedicated to providing exceptional care, guidance, and support to its users.

Most user cases exploring Betterway are deeply clinical, with multiple disease conditions and complaints. These users are mostly first-time Ayurved practitioners. They book an appointment online for their planned visit at their preferred center.

Patient Counsellor

As a Counsellor, your role is to engage & counsel the patients, investigate their health concerns, help them understand the right course of treatment, set progress and recovery expectations, and ultimately guide them toward the right specialist available at BetterWay centers. You will ensure a smooth experience by assisting with appointment scheduling and fostering confidence in BetterWay's approach:

• Patient listening
• Empathetic reassurance by addressing apprehension
• Clinical Analysis & Understanding of the Issue
• Validation of the Betterway's experience in such case
• Counsel on Betterway Doctors / Treatment approach and its pros & cons
• Set the right expectations on benefits, possibilities, and limitations.

As you work with patients, you will also provide detailed information about Betterway's services, value proposition, and evidence-based Ayurvedic treatment philosophy.

Your goal is to establish trust and understanding, ensuring users are supported throughout their journey of starting their treatment at Betterway, Connect with Users who have booked appointment or enquired online, counsel them to visit our center and get started at Betterway.

Also, research, discuss & learn on different clinical cases of similar conditions and their success rate

What we desire?

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• Bachelor's degree in relevant fields.­
• Proven experience in sales or counseling. (Experience in counselling in ayurved principles is plus)
• Educate patients on preventive measures, healthy lifestyle practices, and dietary habits aligned with Ayurvedic principles.
• Penchant for protocols, high clinical standards, and professionalism with peers, patients, and other stakeholders.· ­
• Research orientation with data first approach to improvise and enrich scientific development and validation of treatment, medication, and protocols

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