Financial Counsellor

2 weeks ago

Gurgaon, Haryana, India Max Healthcare Full time ₹ 6,00,000 - ₹ 12,00,000 per year
  • To be responsible for achieving high level of customer satisfaction by giving counselling to patients / relatives regarding estimated expenses as well as corporate rules and formalities.
  • To be responsible for preparing and dispatching all IPD bills and keeping its records as per set protocols.
  • To be responsible for preparing, reviewing and sending patient statements to various insurance companies and other panel organization.
  • To keep updated with information of all payer plans for different panel companies and TPAs.
  • To review the payer plans and codes of different corporate & TPA and to ensure that same is updated in HIS (hospital information system) and monitor its implementation also.
  • To be responsible for timely submission of deposited cheques, cash, drafts & credit slips to finance.
  • To be responsible for keeping record for all correspondence done for IPD billing patients.
  • To identify and resolve IPD patients billing complaints and to raise red flag to the concerned authority in case of any difficulty.
  • To ensure accurate and timely submission of all monthly and daily reports.
  • To achieve high level of customer satisfaction at each interaction.
  • To be responsible for maintenance of department records as per the NABH requirement.
  • To be responsible for effective utilization of hospital information system.
  • Should have total familiarity with all instructional manuals and operating procedures applicable to the role and in accordance with NABH protocols.
  • To participate in training programs to maintain and update the professional knowledge.
  • Any other task assigned by HOD from time to time.

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