Customer Care Executive
13 hours ago
- Build strong relationships with drivers to promote retention and loyalty.
- Act as the main point of contact for drivers to resolve operational, payment, or behavioral issues.
- Track driver attendance, trip performance, and daily productivity.
- Counsel underperforming drivers and motivate top performers.
- Address and resolve driver grievances related to payouts, shift schedules, or vehicle issues promptly.
- Coordinate with other departments (HR, Finance, Operations) for smooth resolution.
- Organize driver engagement activities, meetings, and feedback sessions.
- Reduce driver attrition through proactive support and regular communication.
- Ensure driver availability as per fleet requirements.
- Monitor adherence to shift timings, trip discipline, and service quality.
Job Types: Full-time, Permanent
Pay: ₹18, ₹21,600.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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