Client Services Officer

Role Description

• RTM-Client Service Officers (CSO) act as single points of contact for all DB custody clients inquiries for the Security Services (SES) business.
• The query may pertain to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration.
• In addition, CSOs liaise with all necessary internal parties to ensure client query resolution in a timely manner.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Account Opening/Maintenance/closure for various regions in EMEA
• .Prepare and review Tax related -ITRA documentation for Europe market
• sKnowledge of Invoice and billing preparation for client
• sAutobahn implementation and support
• .Client management related admin activities
• .Trade settlements- pre-matching & failure status in EMEA market
• sClarification of unsettled trades pertaining to the client, the counterparty and/or the depositor
• yProactive client-specific transmission of information to the clien
• tPrompt and competent processing of client inquiries via Salesforce, fax, SWIFT and the telephon
• ePrompt and competent clarification of client complaint
• sPrompt processing, preparation, forwarding and controlling of client instructions in terms of corporate action instructions under consideration of the deadline
• sSupervision of holdings and instructions in the case of corporate action instructions, including following up on outstanding client instructions and supervising the receipt of missing client instruction
• sProcessing of rights claims in terms of transactions over the ex-date (RCL
• )Processing of inquiries regarding securities and cash turnover which result out of settlement and capital measure
• sDocumentation of client communication (Phone call, Salesforce
• )Supervision and prompt clarification of short positions on the part of the clien
• tPrompt controlling and release of invoices in (Billing application
• )Identification of the need for client visits, their initiation and where necessary, participatio

nYour skills and experienc

• eShould be strong in Settlements or Corporate actions background in Corporate Bank – Custodian business preferred
• .Client facing experience along with good communications skills
• .Knowledge of markets and settlement practices across European market
• sKnowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, DMA, etc
• .Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and condition
• sSWIFT's knowledge for MT54X series and MT56X series for settlements and Corporate action
• sPrompt reaction to client inquiries within the respective deadlines (see best practice guidelines
• )Oral and written fluency in English
• .Prompt communication/escalation of extraordinary, difficult and risk-laden client inquiries, as well as complaint
• sPreparedness to take on back-up function
• sCooperation within the team, beyond the team (live an open door policy) and adjoining department
• sRealistic priority-setting under consideration of the total scope of tasks se
• tEfficient, structured, independent and autonomous workin

gHow we'll support yo

• uTraining and development to help you excel in your career
• .Coaching and support from experts in your team
• .A culture of continuous learning to aid progression
• .A range of flexible benefits that you can tailor to suit your needs

.About us and our team

sPlease visit our company website for further information

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